Join the Viasat Community

Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

Join the Viasat Community

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 7620
Photo of BRENDA GILBERT
THE WORST INTERNET CONNECTION AND CUSTOMER SERVICE EVER!
IF YOU ARE THINKING OF USING VIASAT/WILD BLUE AS YOUR INTERNET PROVIDER. - BEWARE. Know that you are doing so at your peril. We have be...
  • 1 me too
  • 3 replies
  • Problem
Photo of Thomas Schreiber
unable to retrieve inbox mail from phone or pc, motoman2@wildblue,net #113392655
mail
  • 1 me too
  • 0 replies
  • Question
Photo of Beth Matthees
Wildblue.net email not working!!!
I cannot get my wildblue.net email to work. One page has me enter my email and password and the next page says its loading... It's been...
  • 1 me too
  • 3 replies
  • Problem
Photo of wm4bama
Wildblue.net web mail server fails
Web mail server @webmail.wildblue.net/#1 freezes up after logging in with screen saying "Loading...."first time I've seen this problem..M...
  • 1 me too
  • 1 reply
  • Problem
Photo of Allen Taylor
And the sad story continues....
And the sad story continues....7 days ago I contact Support and Customer Service to inform them that my speed tests are showing less than...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of loypressley
Upload speed is almost nothing.
Upload speed is almost nothing. Download is fine. Low upload speed has caused my signing in to some websites to abort. This is the second...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Gene Vanderburg
what if i disconnect early
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of Mark Sheeler
Replacement Modem and Setup
I want to replace my Exede cable modem (it no longer works).  I know it is standard technology, but I need the setup instructions to conf...
  • 2 me toos
  • 9 replies
  • Question
  • Answered
Photo of robkunz1
No IP address from Viasat modem in bridge mode to router
My Viasat service was installed today with the new gateway. I want to use it as a modem only so I can connect my Asus RT-AC86U router. I ...
  • 2 me toos
  • 7 replies
  • Problem
  • Acknowledged
Photo of Debra Helton Weaver
Viasat 2 speed concerns
Viasat 2 satellite...I was told by customer service reps and technicians that my speeds should never drop to less the 5mbps during peak h...
  • 2 me toos
  • 8 replies
  • Problem
  • Acknowledged
Photo of Mohammad Hussein al-Baghdadi
Microsoft to ‘warn’ Windows 10 users not to install Chrome or Firefox
See:https://www.theverge.com/2018/9/12/17850146/microsoft-windows-10-chrome-firefox-warning
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of Ron
Maximum distance between dish and modem
I'm wondering how far I can locate my Exede dish from my modem to achieve a more permanent location free of tree branch obstructions.  It...
  • 1 me too
  • 4 replies
  • Question
Photo of TheCatWillStrike
Internet Is Very Fast
Right now Viasat-1 feels like the day when I first had it 6 years ago. I downloaded a 300MB video of a tv show and it took only 90 second...
  • 1 me too
  • 4 replies
  • Praise
Photo of Wyngs
Unable to sign into my account
Unable to sign in to my account despite repeated attempts
  • 6 me toos
  • 5 replies
  • Problem
  • In Progress
Photo of Patty Barnes
Why am I unable to receive email?
Can't get my account to download new emails. Why?
  • 1 me too
  • 2 replies
  • Question
Photo of greglarue
I have tried to call since 9-1 and call fails. Is there a number that works?
I want my service stopped. Please quit debiting my account.
  • 1 me too
  • 1 reply
  • Question
Photo of Lynn Hyatt
Problems with Exede wifi modem combo
I have the exede wifi modem. We started to experience problems a few months ago with connectivity to devices; sometimes weak wifi, someti...
  • 1 me too
  • 2 replies
  • Problem
Photo of Robert Roggendorf
Bridge network
i'm trying to bridge my netgear wifi router to the exede router. how do I setup the exede router to see the netgear?
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Michael
Words cannot express how angry I am with this service, the tech support, the customer care.
 I am paying for the gold service tier, I am getting 200 kbps. I have gone round and round with tech support. They claim it is congestion...
  • 3 me toos
  • 5 replies
  • Problem
Photo of Karen Cummings Feldi
Internet out 3 rd day installer has no service tech I pay alit if money can someone do something please
[Phone Number Removed]
  • 2 me toos
  • 4 replies
  • Problem
  • In Progress