I'd like lower fees

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  • Updated 2 years ago
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You say you want to keep me as a customer for many years. Here I am a brand new customer receiving promises of $89 and $90 a month from DISH and other companies. If you want to keep me beyond the first 24 months you should consider dropping my Direct/Exede monthly fee to $90. 
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Marty Duncan

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Posted 2 years ago

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Jim16

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Dish uses Exede as their satellite internet.  They don't have their own internet service.  That is probably a promotion  price and I'm sure it needs to be bundled with other services.
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Marty Duncan

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My comment was directed at Exede and Direct. In other words, you two should get your act together becuz I will be actively looking in 24 months for the most reasonable provider of service. I have been warned by a resident at 56442 that the satellite service you provide gets real fuzzy during blowing snow. Thank you.
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Jim16

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Direct TV also uses Exede for internet.  There is only two company's that have satellite internet, and Exede is by far the best.

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Brad, Viasat Employee

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Hello Marty,

Keep in mind that this forum is very public and open and there's 2 comments that are really close to giving out too much personal information to the open internet. Secondly while this isn't a direct way to contact us we can help you with a few things but this sounds like a billing matter that you would be better off emailing us directly at exedelistens@viasat.com or calling us at 855-463-9333 as that's going to be the best way to get the help or service you're asking for.

Like Jim indicated above (fellow customer like you), the only 2 satellite providers in the USA are Exede and Hughesnet and both DirecTV and Dish use both and offer them in a "bundle" but it's either us or Hughesnet but both use dishes, so there could be a chance you're being offered the same exact thing you have now with us. 
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Marty Duncan

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Thank you. I was trying to encourage you to think about competing with Dish and the 'local' cable company when it comes to providing cable/internet services. It's your choice. Take pride in your company and be aggressive when you are competing with other companies. Your choice. Make no further replies, Thank you.
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Gwalk900, Champion

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Well Marty, I have to tell you that a satellite internet connection can not, will not compete with a ground based or WISP based ISP.

Satellite internet serves a niche market ... namely those areas that the Cable, FIOS, WISP and DSL providers decided they won't invest in your area despite a much lower cost basis.

Directv and Dish both "partner" with Exede and Hughesnet acting as "bundling" resellers. Which of the two satellite services offered depends on location.

You will find that both satellite company's offer a similar product in the respect that both have much greater latency than ground based ISP. This is due to the satellites being located in geosynchronous orbit and the speed of light applies.

Data caps are going to apply to sat connection. Sat throughput and gateway capacity limits are very real.

A satellite connection won't get "fuzzy" in winter in the same sense of the old rabbit ear TV days but snow and ice accumulation must be cleared from the dish surface.

There can be weather related outages due to bad weather not only at your location but also at your Gateway location. Gateway outages are usually far and few between and are of short duration.

 

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Jim, Champion

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DishNet uses both HughesNet and Exede. You won't know which one you are getting unless you have specifically asked for one of the other. Any savings is minimal and the data packages are not as good as Exede's. You will also have to contend with off-shore call centers where you will have ask the CSRs to repeat everything they say until you understand their poor English.