Wrong plan!

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
When I ordered Exede I asked for Liberty 18 plan. I was given Liberty 10. I have asked repeatedly for the plan to be changed. I have tried to do it online and it tells me there is an error with the account.
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Donna Noel

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Posted 4 years ago

  • 1
Photo of JEP


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Send an email to exedelistens@viasat.com and explain the issue and include your account information.  Response is sometimes slow over the weekend.
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Diana, Viasat Employee

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Hi Donna,  We sorry the incorrect plan is on your account. JEP is correct. Please send an email to exedlistens@viasat.com or call the customer care line at 855-463-9333.  We will be happy to correct this for you.