Worst internet service EVER!!!!

  • 2
  • Problem
  • Updated 3 months ago
  • Acknowledged
I’ve been paying $70 month for service I never get to use. When we signed up we told them the main reason was for our son who likes to game and for us to be able to use the computer. None of these things work. We have to use the hotspot on our phones. When I call them about the problem they want to know if I want to upgrade oh and I can send you a YouTube channel that tells you what games work!!! ARE YOU KIDDING ME. You already lied to me so I’m going to trust you that this time your telling me the truth !!! Not a chance! I am calling the BBB and the attorney general, also checking with my lawyer to cancel this contract. Trust me I won’t stop til they wave my cancellation and come get this junk off my house !!! I will tell everyone about them and their service!!!

Very very disappointed!!!
Companies that lie and deceive just to make a dollar!
Shame on them!!!
Photo of Nancy

Nancy

  • 3 Posts
  • 2 Reply Likes

Posted 4 months ago

  • 2
Photo of ExSatUser

ExSatUser

  • 1228 Posts
  • 764 Reply Likes
You are only paying $70/month? What plan only costs you $70?


As far as gaming on Viasat? Yea, many popular games will never work on satellite internet.
(Edited)
Photo of Corey Anderson

Corey Anderson

  • 102 Posts
  • 10 Reply Likes
Bronze plan maybe? Where I'm at you can get the Liberty 12 plan for $50 a month. 
Photo of ExSatUser

ExSatUser

  • 1228 Posts
  • 764 Reply Likes
Always interesting to hear why people buy satellite internet. Very sad if people dont understand its limitations before buying it.
Photo of Will Seemore

Will Seemore

  • 386 Posts
  • 125 Reply Likes
The BBB is not a government agency and wields no power. Satellite internet is a poor choice for online gaming due to high signal latency and that is unpreventable, because the distance the satellite is from Earth. If you mentioned online gaming a salesman with morals should have asked you what your other options were as gaming makes satellite a poor choice, unless that game is online chess where a 3/4 second lag doesn't get you vaporized.
(Edited)
Photo of Nancy

Nancy

  • 3 Posts
  • 2 Reply Likes
I didn’t know that you couldn’t use satellite for gaming. But I did tell them that was the main reason we wanted it. So did they think we wouldn’t notice!
Photo of Diana

Diana, Viasat Employee

  • 2398 Posts
  • 471 Reply Likes
The majority of real-time, multi-player games that people play on XboxLIVE and PlayStation will not work over any satellite Internet service.Strategy and “turn-based” games will work but games requiring a rapid responsesuch as “first-person shooters” will be unplayable due to latency.
Photo of Alex Murray

Alex Murray

  • 14 Posts
  • 2 Reply Likes
I've had good experiences playing PS4 while having viasat internet.I'm able to play the "Friday the 13th" Game just fine
Photo of Nancy

Nancy

  • 3 Posts
  • 2 Reply Likes
Then the people that represent your company shouldn’t lie to people just to get the sell. Very dishonest!!!
Photo of Stephen Murdock

Stephen Murdock

  • 2 Posts
  • 1 Reply Like
I am having the same issue. I get less than ONE freaken day of good streaming data. The sales person told me that the Bronze plan should be more than adequate for our family. Customer service could care less. You wanna cancel?? $240.00 plus the month prorated. Doesn't matter that they aren't meeting their own promised service agreement. Whatever, they SUCK and I'll NEVER recommend them. Hope they go out of business!
Photo of Lois M

Lois M

  • 2 Posts
  • 0 Reply Likes
Apparently none of ya'll have ever had Hughes Net satellite internet, they are the worst, and expensive for what ya get, and if you live in a extreme rural area, like me, Viasat is the best choice available. Get your kids their own Hot Spot with straight talk, problem may be solved, or maybe they should go outside and play or read a book. Nothing is as good as the fiber optics or high speed cable internet, which I greatly miss, but this is way better than dial up
Photo of Travis Horton

Travis Horton

  • 13 Posts
  • 0 Reply Likes
Does hugesnet do this
Photo of GabeU

GabeU, Champion

  • 2096 Posts
  • 1267 Reply Likes
Well, Lois M, I can tell you that I've had HughesNet for 14.5 years, and it's been fine for me.  It still is.  And my 70GB of data and 40Mbps speeds for $86.59 per month is just fine for me, as well.  

I think I'll take that over the 65GB of Priority data at 12Mbps for $200+ per month with ViaSat.  
(Edited)
Photo of Will Seemore

Will Seemore

  • 386 Posts
  • 125 Reply Likes
Viasat and Hughesnet service vary by location. Right now another fraudulent Viasat commercial is blaring on TV. They are advertising free installation on broadcast TV in an area where the broadcasts reach zip codes where Viasat charges $150 for installs. They show people using multiple streaming devices with nice sharp pictures
Do they have any morals with their ads?.
Photo of ExSatUser

ExSatUser

  • 1219 Posts
  • 756 Reply Likes
The commercial. Yea.