Unhappy with rep

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
I actually talked to a "Customer Service Rep" He needs to atleast read the Job description. I pay for Boost 25 speed, not data, that really is a joke. He told said he ran a speed test and got a 37, he didn't know but Iwas also running a speedtest. I got a 5 or less several times. He then actually told me that a 5 should be fine for email and internet. I said I pay for 25. He offered no help at all. This is a very poorly managed company. I rate them as a -100
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Billy Russell

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Posted 1 year ago

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Photo of Exede Lindsey

Exede Lindsey

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Hi Bill, I’m sorry to hear about your recent customer service experience. Please allow us to help and review more into your account to better assist. Please send us your account t and contact info to exedelistens@viasat.com. Thank you