Words cannot express how angry I am with this service, the tech support, the customer care.

  • 3
  • Problem
  • Updated 1 day ago
 I am paying for the gold service tier, I am getting 200 kbps. I have gone round and round with tech support. They claim it is congestion. This needs to be resolved. It is going on my tenth day of this speed. You need to call me and make this right. This is not what I bought.

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Michael

  • 11 Posts
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  • Very angry and frustrated. Ripped off.

Posted 2 weeks ago

  • 3
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Ivan Bludnik

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If you think you are angry now, wait until you get responses from the usual trolls on this forum.
"In Internet slang, a troll is a person who starts quarrels or upsets people on the Internet to distract and sow discord by posting inflammatory and digressive, extraneous, or off-topic messages in an ... Wikipedia"

You have been forewarned.
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Jim16

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What?
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VeteranSatUser, Champion

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I am just curious, with your plan how much priority data do you get per month, and how much have you used for the month?

That might explain why you are running so slow. Remember, just because they say "unlimited" doesnt mean it is unlimited.
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Michael

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Billing cycle started on the 24th, This started on the 27th. I have used 15 GB. I shouldn't be throttled.
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VeteranSatUser, Champion

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Agreed. Viasat-1 or 2?
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Michael

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Viasat 2
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Brad, Viasat Employee

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Hi Michael,

We'll have to look at your account to see what's happening. Could you send an email to viasatlistens@viasat.com with your contact information and a recap (we deal with A LOT of people daily)
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Michael

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The first time I did that they sent me a primer on how to reboot my damn modem. Then closed the ticket, so I couldn't explain that wan't my problem. I currently have two other cases open through viasatlistens. Neither of which I have gotten a response. The first time I called tech support last Wednesday,They wanted to sell me shit rather than fix the problem, then I got hung up on after being told the problem was network congestion. Thy didn't listen that this is an ongoing problem. I called yesterday, and got hung up on the first time I got through. The second time, the guy on the other end of the phone sounded like a trainee, I gave up on trying to explain that this is the same problem that happened last month, so should be covered under the same ticket.  At this point your bridges are all on fire. You have used up all the goodwill I will ever have for your company. Give me what I am paying for or reduce the cost.
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Brian Coverstone

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It gets worse, much worse.  (call me the troll that Ivan referred to above).

Wait until your satellite equipment breaks and they want to charge you hundreds of dollars to fix it, even though you lease it.

Am I wrong?  No.  The proof?  Because I'm the only one who responded to your last message.

My two years is now up.  I'm free.  Good luck to you.
(Edited)
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GabeU, Champion

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What?  How is you being the only one to respond to Michael's last post proof that "they want to charge you hundreds of dollars to fix it, even though you lease it"?   

You responding to Michael's post is proof of nothing, least of all what you say it's proof of.

And if your reasoning is that no representative responded the post, look one post back.  They already had.
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Steve Frederick, Champion

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Brian, your statement "Wait until your satellite equipment breaks and they want to charge you hundreds of dollars to fix it, even though you lease it." is not true.

You pay a lease for the equipment, and is it ails it will be replaced unless you have done damage to it. Yes, you will be responsible for a service call for the tech to come to your house to do the replacement. If you have Easy Care the service call is free.
(Edited)