wireless printer problems

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  • Question
  • Updated 3 years ago
  • Answered
my printer won't connect via wireless keeps telling me failed security key/password check I know my password is right can u please help me?
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Wilma Epperson

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  • frustrated

Posted 3 years ago

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Diana, Viasat Employee

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Hi Wilma,  I'm sorry you are not able to get your wireless router to work.  You may want to contact the manufacturer of the router for further support. You can typically find the contact information on the back or bottom of the equipment. If not, it may be available on-line.  We do not provide support for 3rd party equipment. Thanks
(Edited)
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Cherry Donnelly

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MY IS CONNECT TO THE WIRELESS ROUTER MY CANON SAYS IT THE EXCEDE SECURITY/ VIRUS PROTECTION.STILL WAITING FROM EXCEDE.
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Diana, Viasat Employee

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Hi Cherry, If the Exede virus protection is the issue, you may want to disable it.   In most cases you can "allow", "permit" or "unblock  it. If the security software is set on high alert, change it to medium security setting. Please send your account and contact information to exedelistens@viasat.com if these tips don't help. Thanks