We are moving out of state and need to cancel our service. In an effort to be proactive we called ahead and asked that a box be shipped to us so that on the day we call to cancel we can put the equipment in the box and send it back with no concern for loss or damage during the move. They will NOT send a box until the day we call to cancel. So we have to haul the equipment out of state and look for the box to arrive at an address out of state. NO CUSTOMER SERVICE HERE!!!!