Will I be charged for going over my data plan or will it just slow down??

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  • Updated 3 years ago
We are going through data much faster than anticipated and I'm curious if we will be charged for going over or if our internet will just slow down tremendously??
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US Horse Trailer

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Posted 3 years ago

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Marlea Dowell

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You won't be charged for going over unless you purchase more data. Your service will slow down tremendously!!! This seems to be how they make more money. I'm about fed up with this service. I started with the 10 g plan because its just myself, a 4 year old and a 2 year old in our house. That did us for the first couple of months with me having to purchase an extra gig here and there. Then I noticed that we were using our data faster than usual so I changed to the 15 gig plan. Guess what? We are only 10 days into our billing period and already used 15 gigs!!! Its a bunch of bull! We don't watch movies, Netflix or anything. I work nights and sleep most of the day so how we can use that much data in 10 days is beyond me! Just watch out.
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TheName141 .

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Slowed unless you buy more.
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Debbi Cobern

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Your internet will just slow down. I've gone over a couple of times and found that I was still able to do everything I needed to do. You will still be able to use the12-5 AM free internet at normal speeds with no change.
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Exede Lindsey

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Hello US Horse Trailer, 

With the Exede service plans, each package is set with a monthly amount of data you can use every month, and that’s your data allowance. If your total data usage exceeds the data allowance, your service may significantly slow down until the end of your monthly billing period. At the end of each monthly billing period, your data usage meter resets to zero and you can use your full data allowance again.

Please visit the following link for tips on maximizing your data. 
http://help.exede.net/articles/General/Maximize-Your-Data
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Steve Frederick, Champion

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The Liberty plans have been introduced in most area in the past few weeks. You may want to check if it is available in your area. Liberty has a data allowance, but after you go over, it goes to the Liberty Pass mode, with speeds in the 1 to 5 Mbps, which still provides you with internet at better than most DSL speeds.
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Dave Eicher

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Steve, do I take it with Liberty plan you do not get any "Free" data time where no data use is counted?
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Steve Frederick, Champion

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Dave, that is correct. The Liberty plan is not a good choice if you are are downloading large files often, like the big games .
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Dave Eicher

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What exactly is the benefit then?
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Steve Frederick, Champion

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The benefit of the Liberty plan is that you can go over your allotted data and still use the internet at speeds that are slower, but still sufficient to stream movies, surf the net, etc. However, you may only be able to watch a movie on one device without buffering, two users may see some buffering. As you go WAY over your data allotment, your connection may slow down even further, it all depends on how busy traffic on your beam is at the time. My guess is you wouldn't see any noticeable slowdown until you got 50 GBs over the limit, but that is not really defined. I like it because on the old Classic plan, if you went over your allotment, the speeds slowed down to dial up speed, which is virtually unusable. Under the Classic plan, one would have to buy more data to get speeds restored. Of course, the Classic plan has the LNFZ for those who don't mind staying up all night, but lately, because of the heavy use downloading large files, speeds during the LNFZ can be terribly slow.
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Jacqueline Tierney

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Steve gives a good description of the plan.   I believe it was designed for the majority of users which like to stream some videos, maybe play a few games online and also for normal surfing and web browsing but do NOT routinely download large files.  I see people talking about downloading 30 or 50 GB in one night and to me that is mind boggling to imagine needing to download that much day after day.  If you have downloading needs of that type then Liberty is probably not a good choice and you will be happier sticking with one that gives you the free zone overnight to download the files.  The advantage to Liberty is that for the majority of users it is almost at unlimited connection. We have had very good luck with it so far.  I just went over this morning, the earliest we have so far, and a speed test a few minutes ago showed me running at about 16 mbps down and 2.5 mbps up which is pretty much the normal speeds I get on priority data.  It's obviously a slower period right now so I'm able to get higher speeds.  During the prime time when we have been over before our speeds typically have ranged from 1 to 6 mbps down.  Right in the target speed they advertise.  We are still mindful of keeping resolutions set down when we are streaming and have been able to do as much streaming as we want.  We do note the live streams (basketball games mostly) can get a little jerky from time to time but I'm guessing that is due to latency more than actual speeds.  We don't insist on HD for watching videos, and I don't get upset with some less than perfect conditions on live streams, we just are tickled to be able to do all that without worrying about hard data caps.
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Beverly Mayrant

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I still don't understand how the Pass works. Are we being charged additional for this time or not? Also, do not understand how I possibly used all my time when it is only me using it and I don't do movies or games or any extensive downloads. Started out with 10, went to 12 after a year or so and now after only a couple of months am being told I have passed my limit. How could this be happening so quickly when I actually use the internet sparingly and turn off the computer when not needed?
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Steve Frederick, Champion

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Beverly, you are not being charged for any usage during the Liberty Pass.

Lately, many of us are using more data doing the same things on the internet. Websites are getting more "data hungry" and during the last few months there have been many updates to programs and operating systems, these happening in the background with no action on your part. There are some things that you can do to limit some of this unnecessary data consumption, you can find help by searching through the other threads here in the forum.
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Old Labs

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If you're on a Liberty Plan, no you are not charged for anything beyond your selected priority data allotment. For example, on the Liberty 12 plan you'll get 12GB of data at high/normal speed (up to 12Mbps). After that your speed, will be decreased to 1 - 5 Mbps - speeds within  that range will depend on current network utilization by other users (i.e. you'll receive lower priority than that of other users who haven't exceeded their data allotments).

Even with the Liberty Plans it's a good idea to conserve your priority data. Today's web sites utilize a ton of data and there are other ways data can be used without your knowledge.

Give us some information regarding your operating system, number/type of devices, browser and any add-ons to the browser that you're using, and some recommendations can be made to preserve as much of your priority data as possible.   
                        
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Jacqueline Tierney

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Yes, I agree it's good to continue to use data conservation as much as you can, that also should give a good experience when you are on the pass if it is a habit to be conserving data as much as possible.  Also, the speeds don't seem to be fixed, but rather more related to how busy the beam is at any particular time as we continue to see much higher speeds during the day on Liberty Pass than the 1 to 5 mbps so that is something to keep in mind if you plan work to do it earlier than the prime time to get the best possible speeds but that of course applies no matter which plan you are on.  ;)
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Old Labs

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Not to mention that using data conservation measures helps everyone else out too by decreasing unnecessary traffic - nobody likes a road hog ;)   
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Brad Shelton

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I just signed up with Exede a few weeks ago.  I had 2-AT&T DSL lines 2.5 down and .4 up each.  But they really crawled on our home network.  Can't even watch a YouTube video hardly.  So, I canceled one with the phone (still kept 1 for my xBox) and switched to Liberty Pass 30GB with phone.  Everything went fine except my phone was shut off 4 days before I received the phone kit from Exede.  Then to my dismay, burned through 30gb of data in 4 days with no video watching.  Just browsing, updates, iCloud nightly backups, DropBox etc.  I thought this will not work at all.  But to my surprise, we have been consistently at 5-7mbps down and 1-3 mpbs up at all hours.  At times, 28mbps down.  So, blood pressure is down and all is good for now.  Tested Netflix and it streamed beautifully and everything else seems good.  At this point, I wouldn't worry about going over your data.
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