wildblue email with my screen name to me

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  • Question
  • Updated 2 years ago
  • Answered
I got an wildblue email today to me using my account name. It had an attachment, but I didnt open it. Do I have to change emails or just passwords?
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shipper50

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Posted 2 years ago

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Matt F, Viasat Official Rep

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Hi shipper50,

Sounds like spam to me! We (and most companies) will NEVER send you attachments you aren't expecting. Feel free to delete, and thanks for letting us know. 
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shipper50

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Thanks for the reply, my concern is it was address to *** from ***? Did they have my password or get into my wildblue email to send this. I saw the attachment and deleted it.
(Edited)
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Matt F, Viasat Official Rep

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Shipper50, 

I edited your post to hide your email address. Spammers will sometimes make it LOOK like they're using your own address when they really aren't. But if you're concerned, it couldn't hurt to change your password. 
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Lee Ann Ferguson

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ive received a few email from myself in the last week.  they show a zipped document.  ive been receiving a ton of spam emails for awhile   never used to have any problem  what steps do we need to take to protect our account?
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Matt F, Viasat Official Rep

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Hi Lee Ann,

You may want to turn up your spam filter. This post may be helpful: https://community.exede.com/exede/topics/i-am-getting-a-lot-of-spam-mail-in-my-inbox-why-is-the-spam-filter-not-catching-it
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Carol Barker DeCosta

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This also happened to us, with an attachment and looked like it was being sent to ourselves, we changed our password immediately!!
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shipper50

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Can Wild blue explain this happening to us? I have used WB as my email for over 6 years and this is just now happening. I am thinking the spam settings have nothing to do with an email addressed to oneself even though its coming from someone else?
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Matt F, Viasat Official Rep

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Hi shipper50,

This common spam technique is called "from spoofing," and it happens to folks on all internet services. It's annoying, but it doesn't mean anyone has been hacked. Here's more information: http://www.huffingtonpost.com/jason-p-stadtlander/email-spoofing-explained-_1_b_6477672.html

That said, you should never open emails or attachments from people you don't know. And if you ever have security concerns, change your password and feel free to contact us. 
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Carol Barker DeCosta

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I personally believe WildBlue's server has been hacked!!  Our e mail addresses have been compromised!!
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Matt F, Viasat Official Rep

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Hi Carol,

This is not the case. This common spam technique is called "from spoofing," and it happens to folks on all internet services. It's annoying, but it doesn't mean anyone has been hacked. Here's more information: http://www.huffingtonpost.com/jason-p-stadtlander/email-spoofing-explained-_1_b_6477672.html

That said, you should never open emails or attachments from people you don't know. And if you ever have security concerns, change your password and feel free to contact us.

Thanks, Exede Matt
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Lee Ann Ferguson

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Side note but is anyone else having to sign in EVERYTIME u click like or try and comment on here?
YES I THINK WIDLBLUE EXEDE NEED TO LOOK INTO THIS PROBLEM. something is NOT right. Well over 10 years I've been a customer and never had these issues! Anyone else notice speed is slower and increased usage? Happening here.
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Steve Frederick, Champion

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I am not having this problem.
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Carol Barker DeCosta

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our usage lasts two weeks where in the past it lasted for nearly a month. I am not purchasing a higher costly plan ~~ if you read the fine print it in the contract it reads something to do with LAST month's usage and this months usage and is all tied together on how your monthly allotment is used up and has to do with how soon you go into restricted usage ~ very wordy and convuleted so it is very hard to try to understand what they are saying, but you can bet it is to the advantage of WildBlue, very sad
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shipper50

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I got 2-3 more emails from my screen name to the same and this time they had some kind of attachment with what I think is pics. I just deleted them as spam. I may change my email to another name or just change servers. Steve Frederick you must be special not to get anything like some of us are getting.
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Old Labs

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Steve is no more special than the rest of us that don't suffer from spam cluttering our inboxes or spam overload. You need to know how to combat, prevent or minimize it since everyone's susceptible to it. See the following for some tips:

http://www.spamlaws.com/prevent-spam.html

For example, Exede Matt indicates he needed to remove your email address from your original post. That's a sure-fire way to get yourself on an email spam/phishing list. Note also that simply deleting them doesn't do any real good, you have to actually report them as spam/phishing attempts in order for the server's  spam filters to learn that they are actually spam and filter them accordingly in the future - if enough people do that they'll be flagged as spam eventually.

It's fairly easy for spammers to forge headers, from addresses etc. - just as eassy as putting someone else's return address on a letter (once you know you've got a valid address)..      
(Edited)

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