Wildblue email undeliverable to aol & yahoo accounts

  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
My wildblue email will not deliver to Yahoo and AOL.  I receive an undeliverable email two to three days after I have sent email.  What is going on?  I understand a Verizon co. bought AOL an YAHOO and are merging them. However, GMAIL does not have a problem delivering to aol or yahoo.  Please advise what is going on.
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Paul Root

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Posted 1 year ago

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Steve Frederick-VS1/Beam314, Champion

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This is a known problem. Viasat/Exede/Wildblue mail is handled by Zimbra, and has been having this problem for over a year. I use Gmail, problem solved, along with much better spam detection.
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VeteranSatUser, Champion

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Can't stress this recommendation enough. Quick and easy long term solution to the problem
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Matt B, Viasat Employee

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Paul,

We have been told that this problem should be fixed as of Friday.  The error messages saying the email was not delivered sometimes take up to 3 days to return to you.  Please give it another shot, and see if you're getting the message with a fresh email.  Let us know either way!

Email us with the error message you get.  ViasatListens@viasat.com
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Jo Friedman

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I'm sure it is known that this issue is still occurring but I'm hoping to keep this thread alive and get another update from Viasat.
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VeteranSatUser, Champion

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Viasat is at the mercy of the Zimbra mail people to get the issue fixed. With all the problems Zimbra mail has, I am surprised they are still in business.

I will again highly the BEST solution to the problem is to stop using the email address Viasat provides and use Gmail or Yahoo mail.
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Cheri Roe

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This is still happening. AOL mail can't be delivered and it takes about 3 days to find out that it hasn't been delivered. When I call and no one at Wildblue seems to know anything about this. They check with their 'engineers' and then say, "Oh yeah, it is getting fixed. Try again in a few days. Then it works for a few days. But a few weeks later, it happens all over again. But I never know the mail isn't delivered for days. Hours spent on the phone every month with this. My life is too short for this!
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Cheri Roe

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Ha! I tried to send this via Wilblue and it wouldn't send. Had to use GMail to send this message.
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ExSatUser

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QUIT using your old Wildblue email address. There is no need for it and is being phased out now for some people.

Life is too short, I agree. Move on to a reliable email platform. It takes a little work, but in the end you are better off in the long run.
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Bob Lexus

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Cheri - It will not be much longer before you will no longer have the option of whether or not to get rid of your wildblue.net or exede.net email address - Viasat is discontinuing email service.

The process has already begun and hundreds of accounts are already shut down - the day positively is coming very soon they will shut off your mail address...