Wildblue email undeliverable to aol & yahoo accounts

  • 1
  • Problem
  • Updated 2 weeks ago
  • Acknowledged
My wildblue email will not deliver to Yahoo and AOL.  I receive an undeliverable email two to three days after I have sent email.  What is going on?  I understand a Verizon co. bought AOL an YAHOO and are merging them. However, GMAIL does not have a problem delivering to aol or yahoo.  Please advise what is going on.
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Paul Root

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Posted 2 weeks ago

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Photo of Steve Frederick

Steve Frederick, Champion

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This is a known problem. Viasat/Exede/Wildblue mail is handled by Zimbra, and has been having this problem for over a year. I use Gmail, problem solved, along with much better spam detection.
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VeteranSatUser, Champion

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Can't stress this recommendation enough. Quick and easy long term solution to the problem
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Matt B, Viasat Employee

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Paul,

We have been told that this problem should be fixed as of Friday.  The error messages saying the email was not delivered sometimes take up to 3 days to return to you.  Please give it another shot, and see if you're getting the message with a fresh email.  Let us know either way!

Email us with the error message you get.  ViasatListens@viasat.com
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Jo Friedman

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I'm sure it is known that this issue is still occurring but I'm hoping to keep this thread alive and get another update from Viasat.
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VeteranSatUser, Champion

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Viasat is at the mercy of the Zimbra mail people to get the issue fixed. With all the problems Zimbra mail has, I am surprised they are still in business.

I will again highly the BEST solution to the problem is to stop using the email address Viasat provides and use Gmail or Yahoo mail.