Why was my email account suspended?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Suddenly my email wouldn't load and i was told to do a new password but that didn't work and i was told my account was suspended
Photo of Carol Main

Carol Main

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2231 Posts
  • 419 Reply Likes
Hi Carol, Let us take a look at your account.  I'm sure we can get your back in.  Please send your account and contact information to exedelistens@viasat.com. Thanks
Photo of Lois Sandner-Martin

Lois Sandner-Martin

  • 0 Posts
  • 0 Reply Likes
I am having the same problem.
Photo of DMB

DMB

  • 6 Posts
  • 4 Reply Likes
I just received a notice that my email account was suspended. Working fine earlier today. I even changed my password and received the same message. Message received: Your account is currently suspended. Please contact customer support at 1-855-463-9333. Called the number. CS agent said Wildblue having issues however we checked our main accoun. It's working fine. She didn't even bother checking my email address when I provided and said try again later then hung up on me as I was trying to ask another question. What the heck kind of service is this?? I can't even use my Wildblue account to submit this help ticket. Had to use my Gmail account. What is going on?? Please help!
(Edited)
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello DMB, 

I’m not aware that we are experiencing any issues concerning our email. I’m sorry to hear that your concerns were not addressed and would love the opportunity to help, please send us your account and contact info to exedelistens@viasat.com. Thank you 
Photo of DMB

DMB

  • 6 Posts
  • 4 Reply Likes
I received the following yesterday but have not heard back.
From: Exede Listens
Date: Sunday, July 10, 2016
Subject: Case # 00832699 regarding your Exede Account has been received. ref:_00D70K0Rw._500701crGpA:ref
Photo of DMB

DMB

  • 6 Posts
  • 4 Reply Likes
Exede Listens ...Are you listening? I have not yet received a reply to my detailed message sent with personal info. Thanks!