Why was my conversation closed bout "I feel my account has been compromised. Three times our account was shut off for non payment and we called to get our account back online. 9 days our internet was used up we both work Monday through Friday. We turn our internet on we get a box that pops up that their is a conflict the account already in use. Calling gets us NO were we get informed you have never called in and informed me emails have been sent on 11th to a hotmail address for copy right abuse...REALLY my account is Yahoo not hotmail. One call I was called by another person with my same last name. What is going on? I removed my payment method a couple minutes ago and will not add one until this issue is addressed. I am tiered of being accused the phone calls are not on file REALLY so lets try IN WRITING....Whats going on how are you going to fix this????????????" after another person committed same issue?