Why was I never given any information??

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  • Question
  • Updated 3 years ago
  • Answered
When I ordered my internet from Excede 3 years ago I was told that I HAD to give my bank account # so the payment would be automatically deducted. 2 months ago I was told I could change that using my online account. I was never told how to get an online account. Your website does not recognize the email I use. How do I proceed to set up an online account so that I can manage my settings?
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Carol Hill

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Posted 3 years ago

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Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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Carol, go to https://my.exede.net and then select New User, and you can set up your account. You can choose a user name and password as you go through the setup.
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Matt B, Viasat Employee

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Send us an email at ExedeListens@viasat.com.  We can get that info for you!