Question about first bill

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  • Updated 4 years ago
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  • (Edited)
I just got my internet set up. I was charged the set up fee $149.99 which I obviously expected. But I was told that I would be paying $70 a month and was just charged $91.30. Explanation please?
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Demi De'Ann Thomas

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  • confused

Posted 4 years ago

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Photo of John Albano

John Albano

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I just was setup also and got immediately billed.  I suspect the bill ahead like cable companies like COX.
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Exede Lindsey

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Hello John, 

When your service is installed, you are billed for a prorated amount and a month in advance. Every month, we will send a billing notification to the contact email address you gave us when ordering the service. You will not receive a paper statement. You will receive your first monthly statement electronically within a few days after the installation of your Exede service.   

Customer Care: 866.945.3258
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Diana, Viasat Employee

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Hi Demi,  Thank you for becoming a ViaSat/Exede Internet customer.  This was your 1st bill. ViaSat bills one month in advance and your current month's charges.  The bill is  sent within 1-3 days after your service is installed.  After the initial bill it will be only monthly charges. If you have any additional questions, please send your account and contact information to