Why not offer higher cap plans?

  • 2
  • Idea
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Ok, so I've been on these forums for a couple of weeks but have been a satellite user since DirecPC was introduced many moons ago.

One thing I cannot understand is that Exede, HughesNet etc don't offer higher cap plans at a higher price.

Folks such as myself would consider getting Exede if we could purchase higher cap plans.  For example, when my wife and I looked at internet connectivity at our new house we set a budget of no more than $1,000 a month.  We've explored various types of connectivity from T1 to Fiber.  Biggest problem with our new site is that getting connectivity (land based) is extremely expensive due to swamp land.  We've been quoted anywhere from $61,000 to $193,600.00 to install fiber optic cable.

We would honestly consider Exede as our provider if they offered anything beyond 25gb a month.  Even their business plans from what I can see don't offer anything beyond 25gb, please don't say its 50gb because that is only a 6 month pawn to get people to sign up.

So I ask the question to the Exede employees here, whats the deal.  Why won't you support the users in the community who are willing to drop the cash for higher cap  or unlimited cap plans?
Photo of Mike Howe

Mike Howe

  • 11 Posts
  • 6 Reply Likes

Posted 4 years ago

  • 2
Photo of Steve Frederick

Steve Frederick, Champion

  • 2742 Posts
  • 1725 Reply Likes
Mike, the satellite has limited capacity, and therefore higher data limits are only available in a few select areas, those areas have underutilized beams, mainly because they have very good service available from the ground based internet services. Exede is building a new, higher capacity satellite that will be launched some time in 2016, and higher data caps may be available then.
Photo of Mike Howe

Mike Howe

  • 11 Posts
  • 6 Reply Likes
Mathematically that doesn't make sense if they are still bringing new customers on to existing beams.  If they have the ability to offer service to more customers than they have the ability to offer higher plans to those who want it and can pay for it.
Photo of david

david, Champion

  • 541 Posts
  • 385 Reply Likes
From what I understand some of the beams are closed to new customers. You haven't had the pleasure of being on a sat system that is overloaded. The old Wildblue was like that. During prime time and some on the weekends it could get about unusable. Look at the LNFZ now. From 12 to 2 or 3 it is running at a fraction of full speed. I would rather have less data I can use that I can use than more but the system not usable.
Photo of ExedeKarmin

ExedeKarmin

  • 384 Posts
  • 40 Reply Likes
Mike,

Have you checked to see if you are in the area for the Freedom plan?  If not, visit www.exede.com and enter your zip code for available plans.  While on our site, use the plan selector tool to get an estimate of how much data you will possibly need enjoying the activities you do the most.  If you have any other questions or concerns, send me an email to exedelistens@viasat.com with your contact information and I will be happy to assist you.
Photo of Mike Howe

Mike Howe

  • 11 Posts
  • 6 Reply Likes
Email sent.

This conversation is no longer open for comments or replies.