Why no help

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  • Updated 2 months ago
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Why is no one trying to help. Calling customer service does no good. Emailing viasat listens does no good. There is a problem with the DNS servers that someone needs to look at. I think viasat is actually trying to get rid of long standing customers. When I called this morning and repeated my problem that's been going on for a month now, the rep actually ask me if I wanted to cancel service.
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James Paramore

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Posted 2 months ago

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Homeskillet

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Are you on a 150 GB plan?
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ExSatUser

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AT&T fixed wireless works pretty good. I wouldn't get it as a backup. It will out perform a Viasat Bronze plan for sure
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James Paramore

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I'm not sure there is a tower close to me, but I get offers almost every week from them saying it's available to me and say it gets at least 10 down. It will have to be really good to beat my Bronze plan as I get between 17-20 down almost all the time. I don't need much data as I don't stream. I never go over my threshold of 40 gigs. But ATT gives 215 gigs with this plan. And there is this annoying problem now with Viasat that they can't seem to fix. I will probably get the fixed wireless and see. 
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ExSatUser

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Speed isnt everything. Dont discount low latency and reliability
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Old Labs

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Don’t fall for any ISP’s speed marketing hype and claims – truth be told most normal user activities don’t require much more than 10 Mbps – web surfing, email, streaming in less than 4K, etc. While higher speeds will give you quicker downloads, outside of being impatient there’s no real need for instantaneous downloads since you can just wait for them to complete. If those speed claims really meant anything there'd be no need to qualify them with "up to".

Other than that, higher speeds may be required depending on how many devices/user you expect simultaneously – remember that bandwidth is shared by all devices/users in your household. In case of Viasat, 2 of us share my 12 Mbps connection.

A more important consideration is latency, any land based, wireless or fixed wireless provider is going to blow satellite away in terms of latency.

For example, despite typically getting 6 Mbps with less than 100 ms latency on my mobile cellular connection pummels the greater than 600 ms latency on my 12+ Mbps satellite connection for most of my activities - it's primarily due to how web pages are satisfied with 10's or even 100's of requests - consider that each is incurring a latency hit.
 
Don’t get hung up on speed tests – they don’t reflect reality of how you may use the Interweb and frequently as we've seen here the results are simply claims to bragging rights. If you are a heavy downloader, have multiple devices/users active simultaneously, or simply want some speed test bragging rights higher speed will help. The greater speed will just cause most web sites to use even more of your priority data quicker.

Gaze deeply into my blue pulsating ring, you are growing sleepy....
(Edited)
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James Paramore

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Speed is not a big concern for me. 10 down would be enough to do what I do even with the a large download every now and then. I rarely check my speeds. I'm the only one using my connection. I do have a couple of other devices on it, but only one is used at a time.