Why Must I Repeatedly Reconnect to WiFi?

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  • Problem
  • Updated 7 months ago
I just changed to the Liberty 50 plan with the new modem/router combo. Please tell me why I have to repeatedly sign in to this network during the day? About every 30 minutes there is a pop up on my phone screen asking me to “choose a network “ and I have to go through the process of re-connecting and typing in the password. It also says that I am getting “guest” access to an “unsecured “ network. Is there a way to configure the router so it won’t keep disconnecting?
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EPB

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  • Frustrated

Posted 7 months ago

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Bradley

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Sounds like you created a guest network and are connecting to it rather than your own private network. Did you create a guest network when you set the modem up?
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EPB

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Local technician for Exede set it up, so I’m not sure.
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Bev, Champion

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EPB, first lets see if resetting the modem helps. Power cycle and reboot as follows:
Here is the correct way to restart your wireless router and Exede modem (and yes, the order really does make a difference!)
*Note: If you have a WiFi Modem where the router and modem are one unit, you only have to worry about unplugging that device.
  1. Power-down the computer connected to your Exede modem
  2. Power-down the router (unplug it)
  3. Power-down the modem (unplug it)
  4. If you have an Ethernet cable connecting your computer to the modem, disconnect it. Wait a moment, then plug it back in.
  5. Make sure the Ethernet cable from the router is plugged securely into the back of the modem.  *Note: Wireless routers do not require a cable connection to the computers they support
  6. Plug in the modem. Wait until all LED lights on the modem are solid
  7. Power-up the router
  8. Power up your computer
If that doesn't help, contact Customer Care here: https://www.exede.com/contact-us/