Why is my Usage showing 1GB in the early AM hours on the 1st day of a Billing Cycle

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It's 3.14am on the 1st day of a new Billing Cycle which started at midnight 3 hours ago, which also happens to be within the un-metered usage period.  The Exede Usuage meter is already showing 1GB used towards my monthly allowance.  Why?

This either proves the Usage Meter is either faulty, or ?  I hate to think of the alternative....



















































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Steven

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Posted 2 years ago

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Old Labs

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First, verify that you're on a plan that in fact has a free zone - Exede Classic, Essential 10 or Evolution.    
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Hfcomms

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Automatic updates kill you.  Most likely Windows and/or other applications are set for automatic updates and sometimes they come out with big ones.  It's just that we're generally not aware of it.  And if you have a networked setup with more than one computer then each computer or device is re-downloading it.
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Brad, Viasat Employee

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Hello Steven,

I'd recommend the two comments above. Only our old Classic, Essential 10 and Evolution plans have a free zone. If you have a Liberty Plan, there's no Free Zone as it is not needed for those plans as there's a Liberty Pass option instead.

Also automatic updates are a MAJOR pain and 9 out of 10 times they do not appear to have made any difference to what was updated in the slightest bit but still can use a lot of data. 

Email us at exedelistens@viasat.com if you'd want us to look into this further for you
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James

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on the 1st day of the billing cycle duering free zone? I am also curious to hear an explination for this issue as well. thanks
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Steven

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It doesn't matter if an Auto update was carried out or not.  The New Billing Cycle started at 12.00am ie., 24th Sept at I suppose 1 second after midnight when the free zone is current. Yes I do have the free zone, it was showing 1GB off my monthly cycle at 3.14am also in and during the free zone on the 1st day of the billing cycle. So I have therefore had 1GB out of my 10GB monthly limit deducted during a free zone period.

If this is happening to me, I can make a good bet it's happening to others and therefore is 1., Unacceptable and 2., might explain all the bitching about data limits being used quickly by others.
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Christine Conrad, Champion

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Steven, The LNFZ does not always start at exactly midnight, sometimes it is a few minutes late in kicking in. What you need to understand is that if a download starts before the LNFZ starts, that download will count toward your data usage, even if parts of it download after the start of the free zone. When I still had a plan with the free zone, I would never start any large downloads until 1 a.m. just to be sure.
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Steven

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I have Win 7 set to "Check for Updates but let me chose to download", so no automatic downloads.  In fact, a new Windows 10 system was set up on the 25th, last night, AM once again, 24 hours after the 1GB showed 3 hours after the start of a new billing cycle.  So as far as I'm concerned, it still proves the usage meter is either faulty or something fishy is occurring.  I have been in this business since 1986 and never have I found anything like this before, the error, if that's what it is, is too great.
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Steve Frederick, Champion

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I have had Wildblue and then Exede for 8.5 years, and have never had any problems with the Exede meter. Their reading has always been very close to the numbers my ASUS router reports in the Data Management section.
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Old Labs

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FWIW, there have been reports of the LNFZ not starting promptly at 12:00 AM as Christine notes (I've seen at least one instance of it in 4 years). It's one of the reasons many of us (especially those of us on the other forum) have often requested that a LNFZ (or EBFZ) indicator be included on the modem status page. Right now the only way to do that is to note the usage, perform a moderate download, wait up to 15 minutes and then recheck the usage - flawed guesswork and a hope for the best.

P.S.  Since I don't have access to the MyESVT tool, does it not provide a way to determine how much data has been used on a specific date/time?

P.P.S. When I said verify that you're on a plan having a free zone, I meant verify it on your account page... one past user swore his account page didn't match what he signed up for or what he was being billed for (stranger things have happened to databases).           
(Edited)