why is my unlimted plan so slow

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  • Updated 6 months ago
  • (Edited)
unlimited internet isn't so unlimited=!!! I pay $200 a month for my internet to slow down
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holly

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Posted 6 months ago

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Chris Sumrall

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I just got my install today and the max speed I have seen is 8 Mbps not the 25 I was told that I should have.  I currently am only getting 3.51 Mbps at 8:23 PM.
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johnny c

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Evening,

When i first got the unlimited plan installed the speeds were 3 to 5, after a couple of days they improved, depending on the time of day, 8-10  and then after prime time, 12 to 17.

This is still a holiday, lots of kids on the internet etc., so there is congestion and slower speeds will be normal, unfortunately.

I think you will see a vast improvement starting the 2nd of January, especially during 8 to 5 pm.

I would also think your speeds will improve in the evening but slower that the afternoon.

When Sat 2 is operational, i don't have date, but a month or so, you should get very close your advertised plan speeds.
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VeteranSatUser, Champion

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Johnny C is correct.  Although speeds tend to be slower during Primetime than the afternoons.

I have to ask.  What plan involves paying $200/month?!?!?

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holly

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I pay $197 a month for the 150 go unlimited plan.
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VeteranSatUser, Champion

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Still seems high.  Gold is $150/month isn't it?  I know there are some fees, but $47/month in fees?!?!
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Michael McDowell

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Do you have the voice service also?
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VeteranSatUser, Champion

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Maybe that is why!

I agree that is an awful lot of money to pay for internet.
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Brad, Viasat Employee

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Hi guys

Typically this last part of December is a pain for speeds. It's our busiest time of the year for the network as people come home for the holidays, Winter Break is on, which translates to A LOT more people online which in turn means a dip in speed across the board. It should swing back up this week as the holiday season ends and everyone goes home and back to work.

If you are over 150GB you may be slowed in peak hours as stated in the plan. If you are routinely seeing slow speeds please call us at 855-463-9333 so we can get that fixed
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Erik

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If you are over 150GB be prepared to not have any internet at all. When I reach 150GB I cant even open up a webpage. It's quite ridiculous to pay $150 a month for "unlimited" internet that I can only use half of the month.
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Stephen Rice, Champion

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I pay $60.99 (including tax) for my Liberty 12 plan.  Speeds are advertised as up to 1-5 mbps during the day (after using the 12 GB of priority data).  My current speed is 3.8 mbps and I've downloaded 161 GB since December 4th.
(Edited)
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Luke Ramsey

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If you're getting 3MB, you're doing pretty good. I'm lucky to get 2MB. I got the unlimited plan about a month ago and was expecting up to 25MB, and my speed went way down. I called them and they sent out a techie, and the best he could get while he was here was 14MB... he said. I'm not sure I believe it. I've never gotten more than 4MB. If I downloaded continuously for a month I don't think I'd even get close to the 150MB "unlimited" I'm paying for. Over the past week half the time I have no Internet at all! NOTHING! I've never been more disappointed, and am seriously considering moving to Hughesnet. Right now I'm just throwing my money away. I'm literally paying $150 a month for nothing.
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Concentric Circles

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Actually, you could download about 10 TB of data, terabytes, in one month if you downloaded all the time at that speed.
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Concentric Circles

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That's the equivalent of 5,000 high definition movies more or less