Why Exede not yet delivered Viasat 2 in our area

Why Exede not yet delivered Viasat 2 in my Area yet my data go to fast doing the month and some days I don’t get the current speed that I should be running when I have data I’m thinking about just doing with out internet because it’s too dam slow n using up my data fast in the point it is our family don’t even watch no movies if we do it’s buffering I don’t understand we need Viasat 2 in our area

Dontrellz Page

58 Posts
5 Reply Likes
confused

Posted 1 year ago

1 year ago

Bev, Champion

3287 Posts
1462 Reply Likes

Um "Don't watch no movies" so you do watch movies. Yes, streaming video uses a lot of data and, depending on your plan, you may not have a plan that supports high definition video at all, hence the buffering and, rapid data usage.

Without knowing what plan you have, the best I can suggest is to lower your video stream resolution which has to be done for each service or application on each device separately and, choose what you stream carefully. Stream a movie once for the whole family to watch together rather than streaming it multiple times for each to watch alone. That might help your data last longer and, reduce the buffering as well.

Comment

1 year ago

Brad, Viasat Employee

3409 Posts
1279 Reply Likes

Hi Dontrellz

We're still rolling out but are about to release some major coverage areas. You can always check account.viasat.com to see what's available.

Comment

2018-05-01T03:45:51+00:00

VeteranSatUser, Champion

5133 Posts
3171 Reply Likes

Still looking for a coverage map, like the cell phone companies :)

1 year ago

fmj77

765 Posts
475 Reply Likes

I'm still trying to understand Dontrellz's post.

Comment

1 person likes this

1 year ago

Stephen Rice, Champion

2651 Posts
1380 Reply Likes

He wants to "upgrade" his service to Viasat 2 and is upset because it isn't available in his area yet. He thinks he will use less data on the new bird.

Comment

1 year ago

Dontrellz Page

58 Posts
5 Reply Likes

How is Viasat 2 n I’m not mad I’m just tired of the slow connection I’m only running on the liberty 50 with 12mbps and my goes out fast doing my billing cyclin on the 24 of Every month

Comment

1 year ago

Stephen Rice, Champion

2651 Posts
1380 Reply Likes

50 gb is a huge plan. Have you tried turning on the video optimizer to save data?

Comment

1 year ago

Dontrellz Page

58 Posts
5 Reply Likes

Yes I did that

Comment

1 year ago

Dontrellz Page

58 Posts
5 Reply Likes

In only one device Connected to the internet with my Netgear router

Comment

1 year ago

Stephen Rice, Champion

2651 Posts
1380 Reply Likes

I would send an email to viasatlistens@viasat.com to have them check your usage. On another thread someone mentioned that malware was running in the background and using data.

Another possibility is that someone may have your netgear password and is using your account without your permission.

Each situation can be different, but sending an email to viasatlistens to check your data usage is the first start. Be sure to include your account number when you email them.

Comment

1 year ago

Bev, Champion

3287 Posts
1462 Reply Likes

Dontrellz, you really need to send that email and, get a usage review. See what is using your data. That can range form updates to mobile devices you let friends connect once and, can still connect without you knowing, to even someone else getting your wifi password without you knowing they have it.