Your Exede password and your WiFi password are 2 different things. If you have the Exede WiFi router/modem the Network Name (SSID) and password can be found on a label on the side or bottom, if you have your own WiFi router look for a label on the back or bottom with that information.
Hi Jean, What router are you using. We will to know that before we can determine why it is not working. The Exede password will not work. Router passwords are different as gm92066 explained unless you set that up as the password. Please send an email to email@example.com with your account and contact information.