Why does my internet connection keep buffering?

  • 2
  • Question
  • Updated 2 years ago
  • Acknowledged
when I try to watch youtube videos and/or TV shows, my connection keeps buffering.
Photo of John Bauer

John Bauer

  • 0 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 2
Photo of Whitey


  • 90 Posts
  • 34 Reply Likes
On your PC or TV or both and what data plan are you on.
Photo of Bradley


  • 1279 Posts
  • 416 Reply Likes
You tried man. I’ve always wondered why people will be concerned enough to post but don’t follow up.
Photo of Robb Marion

Robb Marion

  • 16 Posts
  • 0 Reply Likes
Photo of Robb Marion

Robb Marion

  • 16 Posts
  • 0 Reply Likes
Maybe he can't get back on with these amazing download speeds
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
John....if you are not on an unlimited plan, turn the "video data saver" off and see if it makes a difference.  Some people are reporting problems with Youtube with the data saver turned on. 
Photo of Matt B

Matt B, Viasat Employee

  • 967 Posts
  • 485 Reply Likes

As the others have asked, what data plan are you on?  Have you tried disabling the Video Data Extender?  Have you used up your priority data?  

We can look into it for you as well!  Send us an email at ExedeListens@viasat.com with your account info and a detailed description of your issue!