why does my exede liberty 18 modem glow red when it is normally blue

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  • Updated 4 years ago
it is not very fast .we are only at 10% or so of our allotment.we just upgraded from a 10 gig modem with a netgear router.the new modem is for a liberty 18 gig plan and is wireless.When we reboot it cycles and glows white and then blue.It is now red and is slower.Is there something wrong with my new modem
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Bob Daugherty

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Posted 4 years ago

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You have the SB2+ Boost. Feel the back next to the dongle and see if it warmer than you would expect it to be (it does run warm). How long have you had the new modem/router? I would suggest that you check all your RF connectors and make sure they are all tight. I did find some loose connectors after the installation tech left. Make sure all the cable is in good shape. If it still doesn't work and t seems a little too warm back there,use a fan to cool the modem.(make sure you get the air inside the box it doesn't take much air to work. Power the unit off until the case reaches room temp. If that doesn't work call customer care.