Why does it take so long to get service calls in the upper peninsula Michigan.

  • 1
  • Question
  • Updated 2 years ago
They are saying two weeks before anyone can service it. They are only willing to credit me $30.00 for the time down. Unacceptable.
Photo of lisa

lisa

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Brian Shackelford

Brian Shackelford

  • 847 Posts
  • 243 Reply Likes
Qualified Techs are in short supply and frankly I have found installs usually come before service calls.  I had to wait 3 weeks for the first time I placed a service call.  All of them since have been within a week (new tech just started that lives 5 mins from me).  

I know of cases where techs have driven 3+ hours for a service call.  
Photo of Old Labs

Old Labs

  • 3134 Posts
  • 3085 Reply Likes
Probably in even shorter supply in the U.P. - God's country, went to school in Houghton.

Might want to try

http://www.exede.com/locate-a-dealer/

and may find one who can service sooner.
Photo of Brad

Brad, Viasat Employee

  • 2814 Posts
  • 918 Reply Likes
Hi Lisa,

I would recommend going to the link that Old Labs posted. In some more remote areas it could just be a matter of coverage and who's assigned to you. Chances are you're assigned to a dealer and that's the earliest they can arrive. You can find a new dealer and request that they work with you instead (especially useful if you can be seen sooner).