Why do you keep redirecting me, and how do I stop it?

  • 5
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
I keep getting redirected to a data usage warning from you guys. I'm well aware that I hit the cap, I can live with it until next month, and it's a nice heads-up the first time, but annoying after you hijack my request and send me to this thing for the 50th time in a day. I tried adding "notice.exede.net" to my hosts file and pointing it to 127.0.0.1 (like I do with some advertising, tracking and malware domains that my ad blocker doesn't cover), and then you hijacked my browser again, BUT this time it would not let me visit any sites, redirecting me to that URL every time (which immediately returned an error) until I commented it out in my hosts file and allowed it to load.

Not only is this annoying me to no end, it's also cause for concern in regards to privacy and security. All it would take for someone to ruin EVERYONE'S day is for an attacker to compromise that web server where this notice is kept, or compromise your DNS and redirect people to a malicious webpage instead of this notice. Also, hijacking my browser just isn't cool. At all. It makes me think you're not above keeping logs and tracking your customers, and I shouldn't feel like I have to spend money on VPN service or use Tor to keep my ISP from watching what I do online.

So, anyway, what can I do to stop this from happening? I read another post like mine and you blamed it on malware, and I know it's not malware because I use Common Sense 2017 and I don't install random crap from sketchy sites. 

This is my hosts file.


And this is the notice you keep redirecting me to.
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sildein

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Posted 2 years ago

  • 5
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Steve Frederick-VS1/Beam314, Champion

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Jesse, this is malware, and not from Exede or ViaSat. The first clue is that it says Dear Internet Customer, if Exede were to send you a  message, it would be through email notices, and they would address you as an Exede customer, and not using a generic reference to "internet customer".

I have been with Wildblue from April 2008 until April 202, and Exede from April 2012 until now, and while I do go over my data cap, I have never had this "hijacking" of my browsers, but only get email notices that I have reached the 70% level, or have used 100% of my data.
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Dexter Lumen

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Steve, you really shouldn't spread misinformation like that. Especially if you have no particular insight into the situation.
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sildein

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This has happened to me on multiple computers running multiple operating systems, in multiple browsers. Not only is it extremely unlikely for a Mac running Safari, a Linux box running Firefox, and several Windows machines running Chrome to catch the exact same malware, there are other users that report the *exact* same experience on their own machines with the *exact* same webpage. I'm not sure whether be offended that you doubt my ability to keep my machines secure or laugh because you think malware that redirects browsers would be completely inert. After all, what benefit would an attacker get from telling me I'm out of data over and over again?
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teristarlite

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This happens to me as well on my Mac and MacBook Pro, iPad and other windows based computers. It's very annoying! We go over our limit within 24 hours of the data reset, which makes for a long month of these annoying redirects. 
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vince mattingly

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Also recieved them on cell phone resulting in kicking me off wifi and on to my limited 4g data plan. Exede is useless they think we are referring to email, I even had drudgereport.com app hijacked by this browser redirect! What possible reason would anyone other than exede have for this annoyance? There is no virus or Mal ware, no links or any requests! So utterly stupid and these people represent a satellite company, scary. It's a wonder anything actually works.
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vince mattingly

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From my cell.
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Brad, Viasat Employee

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What plan are you on Jesse? I think some like the Evolution plan are starting to show this if you go over. You can email us at exedelistens@viasat.com and we can look at this for you. 
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steve yount

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We get this too all the time
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Tracy

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I get this too. But only AFTER my data is maxed out. So the malware just happens to know when my data is maxed? I don't think so.
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vince mattingly

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Again today from my cell recognize the URL?
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vince mattingly

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I've been talking to customer service for a week or more about this issue, I've been told it's a virus, Mal ware, email(WTF?) and nothing they can do about it. That's not good customer service.
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Diana, Viasat Employee

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Hi vince, Please send us a copy of the email showing the web address/email address and we will get this to our IT security team. We will do our best to block it or shut it down. Send your account and contact information to exedelistens@viasat.com

Here are some articles that will help;
  1. http://help.exede.net/articles/General/How-to-protect-against-and-prevent-malware
  2. http://help.exede.net/articles/General/3330
  3. http://help.exede.net/articles/General/How-to-avoid-phishing-attacks-and-other-online-scams
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Tracy

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It's NOT an email. It is a webpage with an Exede url.
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Tracy

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Bev, Champion

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That warning is supposed to occur once per day, per connected device once you have used 100% of your data.
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vince mattingly

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Thanks, can you tell me specifically what you mean by account information? Vince.
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Steve Frederick-VS1/Beam314, Champion

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Diana means your account number and a phone number to contact you.
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Diana, Viasat Employee

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Hi vince,  Steve is correct. 

Thanks Steve.   
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vince mattingly

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Information sent thanks guys.
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vince mattingly

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This is the email I received from Diana, apparently they are baffled and continue to call this an email issue, it would be funny if it wasn't so annoying and potentially damaging.

Hi Vince,

Thank you for sending an email to Exede Listens.

I believe you posted on the forum about spam mail you have been receiving. As I posted on the forum Exede sends one email out per day when you are in data restriction around 8 AM local time. The email will b e sent each day until your usage is reset to zero or you reach your bill cycle.

Do you have a copy of the email and the email address it came from. We need this information to stop/shut it down by our IT security team.

Below are articles we have created to assist our customers with spam and phishing attacks. Please review at your convenience;
http://help.exede.net/articles/Genera...
http://help.exede.net/articles/Genera...
http://help.exede.net/articles/Genera...
http://help.exede.net/articles/Genera...

Thank you for choosing ViaSat, provider of Exede and Wildblue internet services, as your internet provider. We appreciate your business.

Sincerely,

Exede Diana
Exede Social Media Specialist
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vince mattingly

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My reply:
Diana, this is NOT an email issue if it was I would have no complaint. Please read the discussion, we even posted screen shots. Your answers baffle us as much as the constant BROWSER REDIRECTS do. Are you implying that you don't know what this is? Vince.
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Variable Zero

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I got this issue aswell, and it's NOT malware like someone people keep saying.

I got the redirect on a brand new PC fresh from the store.
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dxrobertson

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You might be able to "help" Exede diagnosis this issue by use of your browsers network developer tools.  In Chrome its under More Tools, Developer Tools.  Then select the Network tab.  In Firefox its under Developer, Network.  When you are getting re-directed use the network tool and you can watch the network activity.  Once the redirected page is loaded, you can then look at the "Headers" section of the tool and get the physical IP address.  It will be Exedes IP address if they are hijacking your requests.

Jesse- you mentioned using linux, you could try playing around in a terminal with wget and watch whats going on.  wget notice.exede.net -S --max-redirect=0 will show headers and disallow a redirect.
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dxrobertson

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Actually all anyone has to do is go to that specific page http://notice.exede.net/dap-redirect.php.

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vince mattingly

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Thanks what do you do to stop it? Vince.
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vince mattingly

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This may help:

Click the "Tools" menu tab in your Firefox browser and select "Options."


Select "Advanced" from the list of options at the top of the window.


Check the box next to "Warn Me When Websites Try to Redirect or Reload the Page." Click "OK" the save the change.

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dxrobertson

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There isnt anything you can do to stop it from happening.  I suspect Exede is interrupting users requests at the ip network level and re-routing them to this specific page, when you are in a data overage situation.   Think of it like a road closed sign, and detouring you to a completely different destination.
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vince mattingly

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They should add "henceforth your broadband speed will be throttled to the point you will yearn for that modem startup music!" lol.
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Brad, Viasat Employee

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Thanks for the feedback everyone. This is a redirect page we're showing once an account goes over the limit. I will send your feedback to the right people. While some users are liking the notification, it seems that it is irking others. Sorry to those that are annoyed with this notification. 
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Tracy

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I can't imagine anyone enjoying their browser being hijacked for a reminder from their ISP that their internet is throttled. I can tell immediately that my internet is slowed down and I am aware Exede can sell me more (for an insane amount of money). I do not need a reminder.
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vince mattingly

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For God's sake, man, offer it as a free service to those who actually don't know when they are being throttled lol! That's marketing 101. Thanks for confirming we are not all idiots.
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Dexter Lumen

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I just don't see the point in making your customers see this multiple times other than annoying them into getting more data at ridiculous prices. It would be fine if I got the message one time after I went over the limit, but getting them 3 or more times a day is just absurd.
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vince mattingly

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Hello, good news from Diana they are scaling back the notice to once a day Exede does listen thanks to everyone who chimed in!
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mike barber

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 I must say that the amount of effort it took to get Exede to finally admit that this annoying message was under their control is a very sad indication of the lack of communication among their employees. I sent an email last month when I started getting it and never even got an acknowledgement. I am continually amazed at the number of issues that are reported to this company that are not only improperly handled but actually denied by Exede employees. I like most of us, have very little choice in ISPs so we have to "put up" with it.

 I am well into my 60s and I have never seen a company that is this unresponsive. Hopefully, as the rural market gains more options I will eventually be able to end my service with Exede.

 Exede will eventually have to change their ways or they will cease to exist.
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Maddy

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I'm getting this redirect constantly. It causes me to lose links and is a huge pain in the backside. I guess they didn't really stop it unless you complain.so this is my official complaint.
(Edited)
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Brad, Viasat Employee

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Hi Maddy

Give us a call at  855-463-9333 and we'll help you out

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