Why can't I get my kindle to connect? "Searching for IP address" then get a "DHCP Error"

  • 1
  • Question
  • Updated 2 weeks ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Other devices work with my wifi. It can find the wifi, I try the wifi password, but i continually get those messages. It's actually been several months. It is my son's kindle. Please help....
Photo of Jesse Prentiss

Jesse Prentiss

  • 0 Posts
  • 0 Reply Likes
  • So frustrated!!

Posted 2 years ago

  • 1
Photo of Wes Menzel

Wes Menzel

  • 79 Posts
  • 14 Reply Likes
Are there enough IP addresses set up on your router?
Is there a software update available for your Kindle?
Have you checked the Kindle website for someone else having the same issue?
Photo of Diana

Diana, Viasat Employee

  • 2256 Posts
  • 428 Reply Likes
Hi Jesse,  Wes has great questions for you.  If you are able to use the internet , it is an issue with the Kindle. Please contact them. If you would like any additional information send an email to exedelistens@viasat.com with your account number.
Photo of David Brown

David Brown

  • 13 Posts
  • 2 Reply Likes
Is this a Kindle e-reader or a Kindle Fire tablet? The e-readers need a critical update to connect to the Internet: https://www.amazon.com/gp/help/customer/display.html?nodeId=201994710
Photo of George Devito

George Devito

  • 0 Posts
  • 0 Reply Likes
its a kindle 7 kids addition

This conversation is no longer open for comments or replies.