Why can't I get my kindle to connect? "Searching for IP address" then get a "DHCP Error"

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Other devices work with my wifi. It can find the wifi, I try the wifi password, but i continually get those messages. It's actually been several months. It is my son's kindle. Please help....

Jesse Prentiss

0 Posts
0 Reply Likes
So frustrated!!

Posted 3 years ago

3 years ago

Wes Menzel

79 Posts
14 Reply Likes

Are there enough IP addresses set up on your router?
Is there a software update available for your Kindle?
Have you checked the Kindle website for someone else having the same issue?

3 years ago

Diana, Viasat Employee

2424 Posts
480 Reply Likes

Hi Jesse, Wes has great questions for you. If you are able to use the internet , it is an issue with the Kindle. Please contact them. If you would like any additional information send an email to exedelistens@viasat.com with your account number.

3 years ago

David Brown

13 Posts
2 Reply Likes

Is this a Kindle e-reader or a Kindle Fire tablet? The e-readers need a critical update to connect to the Internet: https://www.amazon.com/gp/help/customer/display.html?nodeId=201994710

1 person likes this

1 year ago

George Devito

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its a kindle 7 kids addition

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