Why can't I get my kindle to connect? "Searching for IP address" then get a "DHCP Error"

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Other devices work with my wifi. It can find the wifi, I try the wifi password, but i continually get those messages. It's actually been several months. It is my son's kindle. Please help....

Jesse Prentiss

0 Posts
0 Reply Likes
So frustrated!!

Posted 2 years ago

2 years ago

Wes Menzel

79 Posts
14 Reply Likes

Are there enough IP addresses set up on your router?
Is there a software update available for your Kindle?
Have you checked the Kindle website for someone else having the same issue?

2 years ago

Diana, Viasat Employee

2256 Posts
428 Reply Likes

Hi Jesse, Wes has great questions for you. If you are able to use the internet , it is an issue with the Kindle. Please contact them. If you would like any additional information send an email to exedelistens@viasat.com with your account number.

2 years ago

David Brown

13 Posts
2 Reply Likes

Is this a Kindle e-reader or a Kindle Fire tablet? The e-readers need a critical update to connect to the Internet: https://www.amazon.com/gp/help/customer/display.html?nodeId=201994710

1 person likes this

2 weeks ago

George Devito

0 Posts
0 Reply Likes

its a kindle 7 kids addition

This conversation is no longer open for comments or replies.