Availability of WiFi Modem and 25 Mbps speeds

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Why can't existing customers upgrade to the wifi modem with 25mbps speeds? I was told existing customers can't upgrade but new customers can get the service. Can I just cancel my existing service and then create a new one?
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Kevin Fowler

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  • confused

Posted 2 years ago

  • 1
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Alex, Viasat Corporate Communications

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Hi Kevin. If you are in one of the areas where Boost 25 is available, you can upgrade. The best way to check is to enter your Zip code on exede.com and see what plans are available. Boost 25 is not available in all areas, although we will soon have the Wi-Fi modem available in most areas (minus the speed upgrade).
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Bev, Champion

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I hope it's available to me before I need to replace my router again, assuming it's as good as the one have about being on back power (battery backup with inverter or generator power.) Had one router that didn't like that one bit LOL.)
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mike

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i can not get the modem here ...not available in my area
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Bev, Champion

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Funny thing is, it shows available here for new customers but, existing customers can't get it, I tried before changing to a business plan, two friends that have Exede tried, no go, it's only for new customers.