Why can I not access the usage data on the dashboard? It will not load.

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The usage has acted wonky several times. It has added a lot of usage when even disconnected from the satellite and electricity. I need to see the usage. If I had any alternative I would NOT have Exceed.
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Sandra Sharpe

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  • frustrated

Posted 3 years ago

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Bev, Champion

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They seem to be having technical issues with the account management page today. I get a server error message from Force.com.

ESVT is working though, so if you subscribe directly form Viasat, you can view your usage there. (not if you subscribe through DISH, DTV, etc...)

Go to https://myesvt.exede.net/
Log in with your normal Exede/Wildblue log in.
Accept the customer agreement that will load after you log in
Wait for ESVT to load data.
Your total usage for this billing cycle is displayed at the top, more detailed information is available below that.
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Exede Lindsey

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Hello Sandra, 

We were experiencing some technical problems but all issues should be resolved and we are currently back online, if you are still having issues with your dashboard, please send us your account and contact info to exedelistens@viasat.com
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LoneSwan

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The "normal" account log-in has been having problems for the past couple of days, and it appears to still be partially inoperative. I have been accessing the dashboard by refreshing webpage and/or logging out and back in.

As Bev states, the MYeSVT link does seem to work. It may also be down, but seems more reliable than the standard account view, This is a "beta" test offered by Exede, so there is a disclaimer to [check] before it proceeds to load dashboard.

The MYeSVT usage view still does not display for me with a detailed bar graph. This is an unresolved issue with my particular account. The usage total does appear.

I just signed up for $15.00/year with "Satellite Restriction Tracker":
  http://realityripple.com/Software/Applications/Satellite_Restriction_Tracker/
This developer is not affiliated with Exede. After a careful review of his usage tracking program and a day of testing, as well as enough background verification to convince me that the service offered was trustworthy, I signed up for the "Remote Service"{$15/year}. The program is free to run from your personal computer. However, my experience is that dependence on accessing usage data from Exede... from the same system(my local satellite installation)... is going to be problematic... and is not likely to work just when you really need the usage count. The $15 seems a reasonable price for insurance of accurate usage data, even if Exede customer service won't accept it as _FACT_ in a dispute. Besides that, I like to support independent developers, so I would have otherwise offered a donation for use of the basic "SRT" program.

Managing usage is a constant struggle. The "rest of the world" may be happily ignorant with their unrestricted high speed services from FiOS/cable, while those with no other broadband option wrestle with metered service. However, there is a reward taking control of your PERSONAL computer and keeping it that way.

  Walker
 
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Joe Kaiser

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Walker, we are constantly fighting this battle as well. 10gb usage in 6 days. We had someone pooching out feed before, and not physically (here within range) , but remotely. We replaced our Modem with a newer, more secure one, and within two months we are back to running out of data within the first week.  Also cannot get current precise data about usage to determine to whom we are leaking. (In house? Teen sons? they swear; "No".) Can you give the name and source of your data program?
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Old Labs (VS1-329-L12FZ)

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It's Satellite Restriction Tracker available at:

http://realityripple.com/Software/Applications/Satellite_Restriction_Tracker/

FWIW, it automates check the Exede usage meter and keeps a history of the reads providing a graphical view of it. As such, it's only as accurate as the Exede usage meter itself.

If you want independent confirmation you'll have to find a third party usage monitoring applications or leverage traffic monitoring features that may be available with your router.

Third party applications need to be installed on all devices. Glasswire (https://www.glasswire.com/) is good for Windows 7, 8, 10 devices and tracks usage by both application and host (web site). Networx is also good for Windows environment (it can track at the router level if your router supports the necessary protocols but most consumer routers don;t support those). Other devices or operating systems... search for traffic monitoring appilcations for those specific environments.      
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LoneSwan

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A router that tracks usage would be the best approach to finding the data leech(es) in your case:
http://www.dslreports.com/forum/r30125896-Router-that-has-a-traffic-usage-meter
An example of a recommended router with traffic logging:
http://www.amazon.com/RT-N66U-Dual-Band-Wireless-N900-Gigabit-Router/dp/B006QB1RPY

If someone knows of a simpler device, like a "flowmeter" that would plug in-line to wired devices... that would be even better. It would not be difficult to engineer, but I've not come across anything like this.

I'm planning on using an old(but very reliable) Link-Sys WRT-54G and customizing it for just the purpose described(above). The forum thread referenced, discusses something about this when referring to "custom ROM"(like "Tomato"). A lot more effort than I want to invest, if there is an easier alternative. {The reason for a "flowmeter" is for use with media streaming devices, that transfer huge amounts of data by their nature; may have wired-network connection, but certainly no computer operating system for installing 3rd party software.}

Walker
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Sandra Sharpe

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Thanks. Will take your good advice.
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Sandra Sharpe

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We never use hardly a third of our data usage a month so the Exceed one is valuable to us.