Why are we paying for service we are not recieving?

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We pay for 12 meg DL and 4 meg UL, only get 5 meg DL some of the time and tonight only 0.95 meg UL. Forget the free zone time, it can be worse than evenings. When will we be getting a credit for this poor performance. After all most companies will issue a credit to their customers after providing poor performance or over selling a flight will get you free travel. Exede wont offer anything but more data that we cant use due to congestion????? When will Exede start giving us back some $$$$?
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Sfordt

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Posted 4 years ago

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