I check my speed at all hours and never get over 5mps. I really need it faster. I run my business from my house.
Arthur, There are many reasons for slow speeds. Please send your account and contact information to firstname.lastname@example.org. We will review your account. In the mean time try these troubleshooting steps to see if this helps. http://help.exede.net/articles/General/Troubleshooting-slow-internet-speeds
It depends on your plan. If you have the new unlimited plan or you have not went over your data cap then it's because of the good old fashioned telecommunications con artistry. The "speeds up to" clause. They offer you speeds up to 12 mbps, 25 mbps, or 30 mbps. 4 mbps or even 56 kbps would constitute "up to" those speeds.
Talked with tech support. they had me plug directly into modem Did a test and got OVER 30mps. WOW. Their wireless modem was an issue. Hook my own wireless modem up and now I get over 30 download and it's 6:30 pm central. My faith has been restored for now. So, their wireless modem gets me 5 while MY wireless modem gives me 30.