Where to get support case info

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  • Question
  • Updated 1 year ago
Wondering if there's a place I can get the status of a support case? I see people asking on here about their particular case. Mine is 01530526
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Daniel Ulery

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Posted 2 years ago

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Matt B, Viasat Employee

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I'm looking into it for you.  I have the case, and will contact you through email.  The person I need to speak to is gone for the day, so expect a reply tomorrow morning!
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Lange Dawn Jimmy

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so they will be here monday
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GabeU, Champion

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This thread is nearly a year old.  
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Brad, Viasat Employee

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Lots of Mondays happened between then. If you have a CURRENT case with us there is a holiday backlog (holiday hours, vacations) . We are working those in the order they came in. IF you have a URGENT issue that you sent an email over please call us at 855-463-9333. 

I would recommend emailing us if it's something that can wait a day or two, but if you need an immediate resolution call us on our 24/7 support number at 855-463-9333 
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Dio Brando

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