Where is my data going?

  • 1
  • Problem
  • Updated 11 months ago
  • In Progress
Data allocation disappears within days.
Photo of Russ Bush

Russ Bush

  • 1 Post
  • 0 Reply Likes
  • mad as hell!

Posted 11 months ago

  • 1
Photo of Bev

Bev, Champion

  • 3056 Posts
  • 1274 Reply Likes
Many things can use data, even if you are not using a connected computer or other device. Automatic updates, background app refresh, cloud services.

If you don't use an ad and media blocker, like UBlock, every ad and video on webpages loads and, that can use a lot of data as well.

Of course On Demand TV, streaming or downloading music and videos also uses a lot of data.

If you would like a usage review, email your account and contact information along with your request to exedelistens@viasat.com and, they can give you a better idea of how your data was used.
Photo of J&J

J&J

  • 1666 Posts
  • 984 Reply Likes
 
Read answer given HERE
 
Photo of Diana

Diana, Viasat Employee

  • 2191 Posts
  • 409 Reply Likes
Hi Russ,  There are many reasons that can cause data usage as Bev mentioned. Please send your account and contact information to exedelistens@viasat.com. We'll be happy to review your data usage.