Where do I send old equipment?

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  • Question
  • Updated 11 months ago
  • Answered
I changed plans and need to send old equipment back. What is the process and address for that?
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Angela Ross

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Posted 11 months ago

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Shayne Sullivan

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I called customer service and rep said my old modem was obsolete... and that if the new one didn’t come with a pre-paid shipping label that meant they didn’t want it back.
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Matt B, Viasat Employee

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Shayne is correct.  We no longer require the old, wired modem to be returned.  Dispose of it as you like!  (though I'd personally recommend finding an electronics recycling place, for the environment and all)
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Diana, Viasat Employee

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Hi Angela,  We are not requiring you to return the modem.  Please recycle the modem.  Thanks.