Where do I send old equipment?

  • 1
  • Question
  • Updated 3 months ago
  • Answered
I changed plans and need to send old equipment back. What is the process and address for that?
Photo of Angela Ross

Angela Ross

  • 0 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Shayne Sullivan

Shayne Sullivan

  • 5 Posts
  • 1 Reply Like
I called customer service and rep said my old modem was obsolete... and that if the new one didn’t come with a pre-paid shipping label that meant they didn’t want it back.
Photo of Matt B

Matt B, Viasat Employee

  • 569 Posts
  • 241 Reply Likes
Shayne is correct.  We no longer require the old, wired modem to be returned.  Dispose of it as you like!  (though I'd personally recommend finding an electronics recycling place, for the environment and all)
Photo of Diana

Diana, Viasat Employee

  • 2087 Posts
  • 351 Reply Likes
Hi Angela,  We are not requiring you to return the modem.  Please recycle the modem.  Thanks.