Slow speeds

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  • Updated 3 years ago
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Photo of robert ramsey

robert ramsey

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Posted 3 years ago

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Photo of Knight Rider

Knight Rider

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Robert,

That sucks that your speeds have tanked on you. Chances are in the last year they have had more sales and installs and as a result some things on the back side have gotten a little more congested. I would send an email to exedelistens@viasat.com and reference this post along with your contact information and account number and a good time of day to call you.  They have the tools to look at beam capacity and if its not congested (which they say most of the beams are not) they can call the NOC and have them tweak some things on there end and hopefully get you fixed up.


NR
(Edited)
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Exede Beau

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Robert, please get in touch with us at exedelistens@viasat.com. As Knight mentioned, we can troubleshoot some things and hopefully get your speeds back up to an acceptable level.

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