Speed slower than usual

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
Don't know what's going on but my speed for the past 2 cycles has been less than half of the 12 mbps this service supposedly provides. 5.42 down load and 2.11 upload is unacceptable. Yes, I have reset modem 3 xs today and still the same slow speed. Facebook games take 5 minutes plus to load completely. What's the problem / excuse this time?
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  • 65 Posts
  • 9 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2471 Posts
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Have you tried to run the speed test with your computer connected directly to your modem? There have been many instances where a wireless router can cause slow speeds.
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Exede Lindsey

  • 1827 Posts
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Hi Waterpixe70, a router could possibly be a reason for slow speeds some of the times. Please attempt to bypass your router if you have one, and perform a speed test again. This would also help us verify if the problem is related to your Exede service. Feel free to send your results along with your account and contact info to exedelistens@viasat.com. Thank you