What is going on with the speed the last couple of weeks!!!!

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  • Problem
  • Updated 2 years ago
  • Acknowledged
What is going on with the speed the last couple of weeks.. It is not my computer because I can use my phone data and speeds are fine.. I have limited data on my phone and I shouldn't have to use my phone I pay for this service. Please check into this. I need my internet.
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Elaine Fields

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Posted 2 years ago

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Brad, Viasat Employee

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Official Response
Hi Elaine

There could be a variety of things at play on speed. First it could be the plan you're on and how much data has been used (after a certain amount speeds can slow), secondly the time of day can be a big factor as peak hours (typically 5pm-12am) will see speeds drop across the board as more people are online some beams are going to have a bigger "traffic jam". We are working on managing everything but the long term relief will come once ViaSat-2 enters the game we'll see a more long term fix. The best thing I could recommend is call us at as it occurs at 855-463-9333. 

Secondly,.....not to take away from the original topic or to end a few replies having a little fun in this thread but before everyone gets too worked up into a frenzy, I'd once again state our only official response regarding Viasat-2 plans that went through a lot of filters (ultra smooth!! but also means all we can tell you officially):

We really love the enthusiasm, and we’re equally excited to bring ViaSat-2 services to the market.We expect the ViaSat-2 satellite to enter commercial service in February 2018, where it will enable the delivery of advanced residential, enterprise, government and in-flight internet services.

 All official announcements on ViaSat-2 service plans and availability will be shared directly on this forum by a Viasat employee. Once made public, we encourage you to check out our service offerings, which vary by location, by going to: account.viasat.com.