Waiting for install

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I was scheduled to have exede net installed on01/23/2016

Confirmation number:

303508699

Your service plan:

Liberty 12 with WiFi modem plus 25 Mbps Speed
I received a phone call that day notifying me that the tech was in the hospital. I was told I would receive a call on the following Monday to get installation rescheduled. I have received no call or anything from your company....please let me know if I will ever get a call. Yvonne 406.422.3265
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Yvonne Kirk

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  • Frustrated

Posted 3 years ago

  • 1
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Steve Frederick, Champion

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Yvonne, send an email to the moderators at exedelistens@viasat.com and they will get you back on track.
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Exede Lindsey

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Hello Yvonne, thank you for reaching out to us. This is definitely not the impression we like our customers to have. I would like to see if we can get this issue escalated quickly for you, We would hate lose a valued customer, please send us your account and contact info to exedelistens@viasat.com. Thank you