What ever happened with the new Satelite

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  • Updated 6 months ago
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I have been waiting to see the new plans and upgrade to the new bird, but the only optionsi get are actually worse then my 25mbs/150gb a month.    When they were going on and on about the new Bird, All I heard was how incredible it would be, over 100mbs Dl  , unlimited GB or very nnear to it. Now almost a year later and still no new plans?
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Steve Walker

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Posted 6 months ago

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Ronald Stricklin

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It's in space. It's online. one of the antennas is stuck so its lost some throughput. I forget the exact percent now but this was intended for the non consumer market with maybe 10% for the consumer market. 
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Steve Walker

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I don't know about not intended for the commercial market, as I was being upsold on voasat2 way before launch
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Bev, Champion

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Unlimited is available, may areas have it at 12 Mbps, spot beams on VS2 do get 100 Mbps but, yes, the antenna issue and several other factors did reduce what Viasat could offer on the new bird. The good news is, we are not that far from the first of the Viasat 3 satellites being launched, maybe 18 to 24 months, if that.

You can read more about VS3 here: https://www.viasat.com/news/going-global
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Spinninghorse, Champion

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Marika - I have seen more announcements posted by customers than by Viasat employees. Some people still need to vent about it and I missed the announcement that you are in control of the venting. I read posts about people venting all the time and do not feel the need to tell them how they need to feel about it (whatever it is is, usually speeds or data size) or get over it. I may think it, but I just scroll on.
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Jim16

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Marika was put in charge of "venting" by Viasat 6 months ago. You need to keep up with this Forum Spinninghorse....
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Jim16

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Marika was put in charge of "venting" by Viasat 6 months ago. You need to keep up with this Forum Spinninghorse....
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Spinninghorse, Champion

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oops!  My bad.  lol
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Stephen Rice, Champion

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Viasat 6? I didn’t know we had time travelers on this forum.
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Harvey Mueller

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Counting your chickens before they hatch.  

From what I see, Viasat recruited a lot more customers so the customer base would be in place to help pay for the new bird.  With the deployment issues now there is more demand than available bandwidth can handle so here we are.  
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VeteranSatUser, Champion

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Not necessarily more customers, but what they did do is implement "unlimited" plans offering more data. These new plans were in anticipation of Viasat-2 being able to share the burden approximately 6 month later. Unfortuantely, with the antenna issues, the full impact of what Viasat-2 could have offered will never be realized.

They downplayed the impact of the antenna issue, but again, $180 million or so says that impact was not negligible.
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Stephen Rice, Champion

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Tesla Man went on his lunch break.  We are still waiting for him to return so he can finish repairing Viasat 2.
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Bev, Champion

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I never said the customers get top speeds 24/7 no, of course not, no one does but, Unlimited plans are available in many areas at 12 Mbps and, the small spot beams do or did offer some 100 Mbps unlimited plans as well.

As for who gets what they were sold, I know several who do across both Satellites, myself included. Why, a good beam to be on is a major factor but, we read the contract and the other information Viasat provides, we all knew what to expect when we got the service. We know how to do basic troubleshooting and, we do it if we have a problem and, we know who to contact for a problem we can't solve with what we can do. We all have Easy Care so, if a service call is needed, we simply get it done ASAP.

Yes, the offered plans were much less that the proposed plans some of us saw at that event in Denver but, that was just that, pre launch proposed plans, it was never set in concrete, just an example of what the new bird is capable of in the spot beams, if it had not suffered the antenna problem.

Life happens, things break and malfunction, adjustments have to be made. As much as we would like it to be possible, there are things you can't fix when they break in this world. Viasat is in that boat with VS2 - let it go, Viasat 3 is close enough to launch now that soon VS2 will be old news anyway.