MyExede website takes too long to load

  • 2
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I think the new website is poorly designed. It takes far too long to load because you have to wait for ALL the info to load: usage, billing snapshot, account details. Give me a menu and a fast, easy to load website. I'm using too much data checking my data! Ridiculous! 
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Kathy Borst

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Posted 4 years ago

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Gary

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I could not agree more!
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Stephanie Hudson

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Oh, I've been meaning to write them about this. It's crazy, right?!?! All you want to do is load up the page to "buy more" and you're already over the limit and running on slow speed and it takes forever just to get to where you can buy more!

Obviously, the people who designed and approved the site don't use Exede. Ha-ha-ha!

Hey Execs! Try running your own site at the "slow" speed!
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Stephanie Hudson

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Hoping the newer mods will see this and take our suggestions to management.
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Exede Beau

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Stephanie, MyExede is still quite new and continually being optimized. There are changes and adjustments planned for the coming months which I believe you will like.
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Stephanie Hudson

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Hi mods,
Any update on providing a "text only" or non-active (no ajax, flash, java, etc.) version of the my.exede.net site? An option under my profile settings to select a style would be great.
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Charles Clark

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I agree Stephanie.  I actually created an entry  "Please "ditch the dashboard" a couple of days ago to specifically ask AGAIN  for an uncluttered way to check my data usage.

This was because nothing was done since these exchanges 9 months ago ......
Come on Exede listen to feedback...........


Charles
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Jacqueline Tierney

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Yes it would be interesting to get an explanation.  It takes just as long to load at our other place with faster internet available which I find interesting.
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ExedeEmerald

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Good Morning Everyone, Thank you for sharing this information with us! We love customer feed back on the new my.exede.net. It has only been out for a few months now, it was designed to try and make things easier for our customers. Not sure how long everyone has been with Exede but if you tried to check anything such as usage and billing it was done on two different websites with us before my.exede.net was launched. We wanted to design something where everything was all in one place and easy to view. Again, thank you everyone for sharing! =) 
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Kathy Borst

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It's all in one place and it's easy to view but why do I need to load all of it to just use part of it? Make a simple Home page with choices available. That's kind of standard most places. That way it doesn't use so much of our precious data and it's not so frustratingly.
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Charles Clark

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I agree this new WEB page is much better than before (Wildblue Logins/Exede Logins etc. But I also agree with most comments here. It looks to me as if you are using a Salesforce.com dashboard or similar and that is more complexity than we need.

As Kathy suggests one main WEB page with a link to Usage, another link to Buy more and another one to check my account etc.. Don't display more than I need/want. Let the user decide what He/she wants to view then you would likely satisfy all these different users here.

In other words lose the Dashboard and just give us the choices that are already at the bottom of the main page ....very simple fix. But remember ONE chart at a time.

As the acronym goes KISS - Keep it Simple.

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Stephanie Hudson

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While it may have been on two web sites before, the links to click on where text-based links and loaded before the rest of the page. Therefore, you could click on them even though the page had not fully loaded. As it is currently, you have to wait for the entire page to load before you can do anything . There at least ought to be an option to click on a link at the top of the page to choose a text based version of the page. The highly graphic interface is looks nice when your internet is running fast, but if your internet is running slow then it takes too long to wait for all the links to load. I would prefer to have all the information text based anyway. I don't need to waste my data on pretty graphics.
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Gary

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Why not go back to two different links. One that we can remain logged in on that loads quick and shows nothing but our current usage and another for our billing and the main site.

How about telling us exactly how much of our precious data we burn each time we go to your site to check our current meter! I know for me it takes a few minutes to completely load your site and finally get to see my usage.
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Kathy Borst

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Yes! It's all guess work and games.
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david, Champion

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You don't have to go to Exede's site and wait for it to load to check your data. See my post here-  https://community.exede.com/exede/topics/psa-for-tracking-your-data-usage
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thorneo

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Here is my take on this.... You should not count data on this site "check data" at all as well as this site "Community" and the old forum site as well. Oh and the exede.com site too.  I mean come on you want all the pretty pictures and things on all your sites then don't count the data to load them against our data allotment and make them load at full speed.
(Edited)
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JrzyJin

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The reason the website takes a long time to load (irrespective of loading through an actual satellite connection or not) is because the back end that services that data is either inefficient, or EXTREMELY complex, and the data requests take a long time to fulfill.  The 3 sections in the account page are populated dynamically and updated once the information has been returned from the back end.  Based solely on my own experiences as a programmer, and the simplicity of the data being requested, my own guess (without any actual knowledge of the logic behind the exede network) would be either a poorly programmed back end, or the database being queried is remote from the website (the request has to be bounced from x to y to z to reach the appropriate SQL server, then bounced back).  It could also be the SQL server hardware is simply not good enough to handle the sheer quantity of data, but somehow I don't think this is the problem.  You would be surprised just how much of an impact poorly written SQL queries can have on performance.  My top two explanations stand with badly formed queries/programming or waiting for network traversal.
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Old Labs

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I'm more inclined to go with the latter as the primary explanation - waiting for network traversal, but we'll never really know.

I subscribe to Exede through the NRTC, and despite a minimalist account management web site, those "tabs" on the page that reach out to the Exede server(s) are sluggish to respond. I envision the NRTC server(s) accessing the Exede server(s) via web services (whether SOAP, REST, JSON, or plain old XML), retrieving the data, and dynamically creating the page on the NRTC server side before sending it to the browser.

Even then, the site is sluggish which I'll attribute to https and the fact it does/can not benefit from the Accelenet client/server technologies that come into play with Exede and minimize the number of round trips needed to display static content. Even this community appears somewhat sluggish for that reason as well as many other secure sites.

From a software architect/developer perspective, I wouldn't be surprised if there's some impact associated with back end processing. Developers for the most part are now expected to be jacks of all trades, masters of none using cookbook approaches such as code first approaches to database design and development and not all shops have the luxury of dedicated teams of DBAs, back-end developers, UI developers, etc.

My views come from a purely software development focus, and then are biased towards the environment I make a living off of - web service enabled desktop applications - a different ball game altogether.

It's good to see someone with a more network oriented focus joining the fray and would be interested in your take on the Accelenet client/server technologies (and I'm making a big assumption here that the client portion is embedded in the Viasat modem).

I've learned to live with the limitations of satellite internet, and am simply happy that it allows me to avoid regular commutes to and from the DC beltway.  
(Edited)
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Justin Mercier

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The genius who decided to implement an obligatory dashboard with multiple AJAX widgets over a high latency connection needs to be tarred and feathered. All I want is a peek into my usage, not command the starship Enterprise.

I already know my service address. I also know my plan details. Watching them unnecessarily spin and spin and reload every time I want to view my usage is rage inducing.
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FJS

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That's why, to make you waste data!

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