Buy more page

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Data usage works sometimes, but not often. Then, when I try to buy more data it's almost impossible. I keep being told to go back to the log in page. I'm going to give it one more try and then I'm done. It's hard to have confidence in a web provider when their own website doesn't work.
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Dennis Phillips

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  • frustrated.

Posted 1 year ago

  • 1
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Bev, Champion

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The Portal is having technical issues at the moment - it happens to every website at times. You can always call 855-463-9333 while the portal is being fixed.
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Judy

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Well it has been a week since I have been able to see my data usage. How long does it take to fix this stuff. It should have only taken a day, two at the most. Where are all your smart techs?
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Andy Schack

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I just tried to check my usage and got the same error message, closed out that window and started composing an email to my Exede ASM so he could escalate the issue. I wanted to be able to tell him the exact wording of the error message so I opened another tab and went back to My Exede dashboard, I was still logged in,  and now it is showing my usage. I know it's a little clunky having to close out and then go back in but if it gets results.......

Andy
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Judy

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I have done that for days. Still no data.
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Diana, Viasat Employee

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Hi Judy,  I'm sorry you have not been able to check your data usage.  Please send an email to exedelistens@viasat.com. We will be happy to provide you with information or figure out what the issue is.  
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Judy

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Already have done that. Have not received a reply. You were quicker than they are.
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Andy Schack

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I just bumped this issue to my ASM and he forwarded my email to his support group. They usually get right on an issue if I bring it to their attention.

Andy
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Judy

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Well just checked again and Waaalaah, it is there all of a sudden. Isn't that just amazing!!! 
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Bev, Champion

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It seems to be working now - thank you for fixing that @Exede People.
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Andy Schack

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My ASM rocks. Never fails to get things fixed.

Andy
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Diana, Viasat Employee

  • 2241 Posts
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Hi Everyone, I have been informed that the issue have been resolved!   If you still can't see your usage, please send an email to exedelistens@viasat.com.  Thanks