Website Blocked on this beam - Lutris.net

  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
Lutris.net is blocked from this beam. I've went to multiple people who also use viasat and the wevsite is blocked. Not sure the reasonable purpose behind this block, if it's intentional on the part of viasat, or if it's due to your shotty hardware.  I'd however like to get access to this website and it's servers and not be a viasat-centric walled garden.
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Ronald Stricklin

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Posted 4 months ago

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Oliver

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Blocked in North CA for me also. Connection gets reset.
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Ronald Stricklin

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I've got to the website with a proxy. It's up and running. Curious that it's blocked. It's also to much of a hassle to set up a system wide proxy so I can use the service.
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Brad, Viasat Employee

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We don't typically block sites but from time to time one will give us a bit of trouble. I'd suggest calling us rather than an email at 855-463-9333 and then we can do some single website troubleshooting. We may need to do some things like toggling on/off the web accelerator, doing a black box trace and investigating, etc so that's all stuff better handled with live support with the advanced tech support folks 
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Ronald Stricklin

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Brad, I called and the advance customer service team seemed to finally discover what the control key on the keyboard was for. They tried to blow me off for filing a FCC complaint about a year ago. They toggled the web accelerator which failed to work. They then went and sent a ticket to somewhere. I walked away wondering as I still do, if anyone is actually going to make an effort here to try to resolve this.
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fmj77

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Doesn't load for me either. Download the Opera browser and try it with Opera Turbo enabled or with a VPN service if you have one. I don't think the site is blocked. It is probably a DNS issue which Viasat is infamous for.
(Edited)
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Ronald Stricklin

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I just used a generic addon in chrome. However to actually use the lutris software that won't help. Which there's a few simple work arounds for that as well. 
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fmj77

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Put in a ticket with Viasat and they'll get it fixed. This also happened when V1 first came online and no one could get the National Weather Service site to load.
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Ronald Stricklin

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I have. However I've noticed that if you complain here, while their customer service is still bottom of the barrel, they take action quicker. They probably due this for public perception.
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VeteranSatUser, Champion

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The weather.gov waa a big one!

I never did get my banking site to work right with Viasat once the bank implemented a redesigned site. I ended up dumping the bank, so it worked out. Lol.
(Edited)
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VeteranSatUser, Champion

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Use a VPN. That will solve for now.
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Steve Frederick-VS1/Beam314, Champion

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I am able to reach Lutris.net on the Viasat browser, just the home page, but I din't try to go further because I don't wish to download the game platform.

I am on VS1, Beam 314, Central NYS.
(Edited)
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Bev, Champion

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Timed out for me, I assume it's set to time out at like 600 MS and, if your latency is a bit over that when you try, it will time out.

That's something you need to contact Lutris about correcting.
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Ronald Stricklin

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No its viasat.
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Brad, Viasat Employee

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You're right Ronald, I was able to load it on a DSL connection. I think this has to have some advanced troubleshooting on our end. Sometimes this happens on certain sites (online school, shopify) from time to time. It's something that has to be done on our end. 
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Ronald Stricklin

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Thanks. Could you report this to the people that do the advanced trouble shooting on your end?
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Bob Lexus

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Will not load on beam 705
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fmj77

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Loads fine on DSL at my work. Definitely a problem on Viasat's end.
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Ronald Stricklin

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When I called they got confused at how to handle the situation because I filed an FCC complaint more than a year ago. They tried to blow smoke to get me off the phone. And when I protested they gave the half baked support that viasat tech support is known for. They didn't fix the issue. They toggled the web accelerator and then gave up and put a ticket.
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Ronald Stricklin

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Before you log in. The software itself is also blocked. Without VPN, a proxy, or some other tunnel there's no way to connect.
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Jab

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Actual site is located in France....when doing a tracert, it goes "dead" at Viasat's turf

Last time I did a tracert to Europe, it seem Viasat was handing off to a European like Telco.  I just did a tracert to a German DNS server, and it was OK.

I suspect issue is a SNAFU in Viasat's routing table.

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Jim16

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I missed Jab....
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VeteranSatUser, Champion

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I miss Andy...
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Stephen Rice, Champion

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Stephen Rice, Champion

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I can't get to Lutris.net on my beam either. It works fine when I use my cellular internet connection though.