we lose our wifi connection frequently.

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  • Updated 3 years ago
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we have a belkinac1600 router however we lose our wifi connection quite frequently
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David Corey

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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It may be that you have some of the settings in the router set incorrectly. I am using an ASUS router, and have not had loss of connections. Usually when that happens, it is because the router has the wrong settings for DCHP, or it is timing out on the license time setting being set too short.
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Bev, Champion

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Do you loose just WiFi or internet connection frequently even if you hard wire a computer directly to the modem? Doing that would help you identify if the modem and/or service is a problem and may need a service call or, if you simply need a new router.
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David Corey

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Bev it says there is an authentication error
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Bev, Champion

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That sounds like your computer isn't sending the correct security credentials to the router. Should not get that if you are hard wired to the modem.
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Diana, Viasat Employee

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Hi David, Bev is correct. It sounds like the issue is with your router.  Please do a direct connect between your computer and the modem. If you are able to surf the web, review your router brochure to help. Please review this link at your convenience; http://help.exede.net/articles/General/How-to-create-a-home-network-with-Exede-and-a-wireless-router.  If you additoinal information or help send your account and contact information to exedelistens@viasat.com
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Old Labs (VS1-329-L12FZ)

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Assuming only your WIFI connection is dropping (and not your Exede connection although some of the following can impact that also) , there are a variety of reasons this can happen. Many of the common reasons and potential fixes can be found in one place at:

http://www.werockyourweb.com/your-wireless-connection-dropping/   
(Edited)