WB not honoring original contract

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I have an old wildblue plan 17 gig cap for 39 a month, having modem problems, was told I have to upgrade to another more expensive plan because modem cannot be repaired or replaced. Seems to me this is not legal unless the contract states I can be dropped if equipment becomes obsolete. I want to continue with current plan and pricing and will provide contract to my atty if necessary. Show me where in the contract wild blue is not obligated to keep the plan and equipment current.
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John Burrows

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Posted 10 months ago

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Old Labs

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It's usually covered by a termination and suspension for any reason clause (intentionally obscure, often ambiguous) - looking at mine there is indeed a clause like that present (albeit not Wildblue) - assume the worst case scenario where the satellite falls prey to space junk and there are other valid reasons.

However, if you have a Recovery Act plan for Wildblue see:

http://www.wildblue.com/options/recovery-act  
(Edited)
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Diana, Viasat Employee

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 Hello John,   Here is a link to the contract http://www.exede.com/documents/master/customer-agreement.pdf?_ga=2.100325790.1673240315.1501275558-5... Wildblue-1 was one of our 1st satellite launched.   A satellite has a useful lifetime of between 5 and 15 years depending on the satellite.  Eventually all satellites grow old, wear out, and die.
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John Burrows

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Thanks, don't see anything about termination of contract because of malfunction of obsolete equipment that can no longer be replaced or repaired. It's no biggie really, took years of contract law so am a bit of a stickler on content and motive. So many folks get mashed on the fine print, which I admit  don't read half the time myself. It's a matter of principal with me. Just because a satellite crashes is not grounds for contract termination unless called out by contract and the co is still in business with other satellites. A taxi co will still give you a ride if one of the cars is crashed...right. Thanks for the links, have some reading to do....John