Was hoping for portable service

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
VERY disappointed with Exede Internet !!! I signed up in September of last year (2015) after being told they were coming out with a portable dish that I could used in my RV while on the road. Here it is, almost a year later and still no portable service. Guess this was just a ploy by the salesman to gain a new customer. That's OK........ As soon as my contract is over I will be a FORMER customer !!!
Photo of Robert Estoker

Robert Estoker

  • 8 Posts
  • 2 Reply Likes

Posted 2 years ago

  • 1
Photo of Markgc

Markgc, Champion

  • 335 Posts
  • 91 Reply Likes
I am guessing but I  doubt if there will ever be a portable option offered. Joe Public is  just not savvy enough to align dishes and misaligned dishes can cause disruption to other users, other beams and potentially other satellites.  I think that there are FCC regulations involved as well.
Photo of Brad

Brad, Viasat Employee

  • 2939 Posts
  • 1002 Reply Likes
Hi Robert, 

I'm sorry that you were led to believe we have a portable service. We do not have this kind of service at this time. 
Photo of Robert Estoker

Robert Estoker

  • 8 Posts
  • 2 Reply Likes
Typical Salesman lies to gain new customers !!!
Photo of Robert Estoker

Robert Estoker

  • 8 Posts
  • 2 Reply Likes
Sadly because I don't like being lied to I will be leaving Exede as soon as possible. Verizon can meet my needs and at a lower cost.
Photo of Robert Estoker

Robert Estoker

  • 8 Posts
  • 2 Reply Likes
According to his business card he is is an "Authorized Dealer". That tells me he has been authorized to speak on behalf of the company !!
Photo of Old Labs

Old Labs

  • 3435 Posts
  • 3422 Reply Likes
Like any authorized dealer for any product, he's authorized to sell, install and maintain the product - not speak for the company nor misrepresent the product. That's a good way to become unauthorized. Only ViaSat employees can speak on behalf of the company and then it would only be in the capacity they serve.  

Send his contact information to Brad at exedelistens@viasat.com (I wouldn't post it here).      
(Edited)
Photo of Robert Estoker

Robert Estoker

  • 8 Posts
  • 2 Reply Likes
Done !
Photo of Brad

Brad, Viasat Employee

  • 2912 Posts
  • 993 Reply Likes
Old Labs is correct. That's exactly what Authorized means. At any point we don't want customers to be mislead. But to cut to the chase there's really nothing that will make us be able to alter our abilities for making it available at this time for an RV. It could potentially be available in the future (someone from across the pond showed off a cool auto-point and peak contraption for his trailer) but in a best case scenario RVs would require basically a new installation every time it's moved and that's far far from being acceptable. I certainly understand the appeal and I do believe there's a market for it, we just don't have that ability just yet.
Photo of Robert Estoker

Robert Estoker

  • 8 Posts
  • 2 Reply Likes
Sadly, when a company allows an authorized dealer the rights to include the company logo on their business cards and service vehicles, they in fact become a voice for the company. I didn't purchase my internet service from him....... I purchased it from Exede.  Sounds like Exede needs to better manage their dealers.
Photo of Robert Estoker

Robert Estoker

  • 8 Posts
  • 2 Reply Likes
It COULD be done. I have Dish Network satellite in my RV. The "Dish" is a self seeking system that allows us to watch TV while in motion. I realize the satellite signal for internet is a much narrower signal but with the proper engineering it could be done. There is a BIG market for this type of system.
  
Photo of Old Labs

Old Labs

  • 3435 Posts
  • 3422 Reply Likes
It has already been done by Viasat - it's called the Surfbeam 2 Pro Portable Terminal. However, it's only available to the military, aviation, maritime and commercial broadcast sectors (a much larger market and more profitable one) not consumers. Most consumers would probably balk at the price or a hefty monthly lease fee.

Dish (or other one way transmission services, e.g. Sirius XM)  can do it easily because it's only one way transmission with a finite set of channels.

Satellite internet requires two way transmission to some 644 million channels ( i.e. web sites and you also need to transmit not simply receive) and as Markgc notes FCC regulations regarding your transmission further complicates matters - I don't want my garage door opening/closing every time I visit a web site or you drive by my house.

I think you're overestimating the RV market for it in being too close to that market. If ViaSat could make a buck off it in the consumer market, I'm sure they would do so and if I has a buck for every time it's been requested here and elsewhere... well, I'd have 2 bucks if memory serves. Maybe they are working on making the technology affordable to consumers but an authorized dealer wouldn't be aware of the actual corporate plans.               
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 2912 Posts
  • 993 Reply Likes
This is true! This is exactly why we haven't been able to make our dish mobile like satellite TV (and Old Lab's explanation on the cost of what we have now and some of the snags that would happen.)

There's certainly customers that would welcome RV access but at this time we simply don't have it as an option. 
Photo of Bev

Bev, Champion

  • 3021 Posts
  • 1256 Reply Likes
You'd have to get it affordable for a small commercial opperation, and have an easy to use human interface that would provide real time data and communication on the go along with actual internet service.

It would need to do things similar to what PeopleNet or QualCom in cab communications does, including track the vehicle it's attached to in real time. Then it would sell to trucking companies and other transportation industries and, that would mean enough sales that private individuals could be given the internet part of it at a somewhat affordable price. Maybe with an manually operated aiming system, like the signal meter on DirecTv so that it would not work in motion like the commercial version but, the customer could aim and provision in under 10 minutes when they parked the vehicle.