Was completely lied to about no contracts and no cancellation fees

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  • Problem
  • Updated 2 months ago
Bull**** service
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Brandon Terry

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  • pissed and cheated

Posted 2 months ago

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VeteranSatUser, Champion

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Isnt tonight some full moon too???
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Hfcomms

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The 'service' didn't lie to you but whatever contractor you dealt with that sold you the service.  Using common sense do you think someone is going to come to your house and install expensive equipment with no contracts or cancellation fees?  I don't believe in a free lunch either.  If anyone tells me something too good to be true it usually is and I do some research before I agree to it.  You might want to tell the people at Viasat what reseller you used and have them do some followup on it because if your being truthful in what you said it makes them look bad.
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Ron Frank

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I live in a very rural area and I did research, then ordered my Exede (and DirecTV) from the company itself.  Just something makes me cautious about calling the number on a sign tacked to a telephone pole that simply says "High speed internet anywhere" with a toll free number. 

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Andy Schack

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Virtually ALL of my local competition uses those signs nailed to power poles. Not a single one has an actual showroom, so if you need to find them after the install....good luck. 

Andy
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J&J

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Virtually ALL of my local competition uses those signs nailed to power poles.

Wow....  and I thought they were only around here.  Amazing.
 
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Andy Schack

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There are some power poles that have as many as THREE of these signs nailed to them. 

None of them want to spend any real money so they all use the vendors where they can use their coop ad money.....result: they all look the same except for the phone number. 

Funny thing is, I get calls from folks who say they got MY number off one of these signs. What really happens is that I advertise well....they see one of these signs and just figure it's one of mine and it triggers the call. 

Andy
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Brad, Viasat Employee

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Hi Brandon

Please email us at viasatlistens@viasat.com so we can discuss in more detail about your account