Viasatlistens is a complete joke!

  • 1
  • Problem
  • Updated 4 months ago
What good is viasatlistens if they don’t solve anything??? Twice now my case has been closed with no reply to my intial reply to them. Just created my third case with them. Each time they suggest something that doesn’t work and when you reply to their email to tell them the outcome either the case is closed or they close the case after your follow up notifying them your problem isn’t solved, without bothering to acknowledge that you even notified them of your continued issue. I’m really strongly starting to feel that viasats policy is to just ignore problems. Tech support never calls you back like they say they will and viasatlistens closes unresolved cases. There are issues with the VS2 modem and apparently there is nobody that you can report them to that remotely cares. The level one techs are a complete joke and would easily be replaced by a recording that just says reset your modem on repeat. Pretty frustrated overall with all of this.
Photo of Nathan Hart

Nathan Hart

  • 440 Posts
  • 151 Reply Likes

Posted 1 year ago

  • 1
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 760 Reply Likes
Glad YOU said that and not ME....otherwise I'd get another call telling me to tone it down. 

As a retailer AND installer, I don't get to hide....people can walk right into my store and talk to me face to face. My customers pretty much really like dealing with me because I don't sugar coat anything.....if there's an issue I tell them. They may not like what I tell them but they KNOW that I'm being honest with them. 

BTW, I just copied your post and am emailing it to a few folks I know who might find it interesting. 

Andy
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
I thought things were working well for you Nathan. Did this degradation start recently?
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
Can you just use your own router instead? Will it work right all the then?
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 760 Reply Likes
No...not in my case at least. I can hook my laptop directly into the modem and can't even pull up the modem page.

Andy
Photo of Nathan Hart

Nathan Hart

  • 437 Posts
  • 151 Reply Likes
I wouldn’t think your own router would work because when this anomaly occurs all devices whether WiFi or wired receive and send no data. So a router would be blocked just like any other device.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
I didn't catch it was wired devices too. Yeah. That is a problem!
Photo of skipbo2015

skipbo2015

  • 37 Posts
  • 10 Reply Likes
Folks we must realize that anytime we sign a contract with a company, legally binding us to pay them no matter what, it will ALWAYS mean that tech support and customer service will be bad.  Why?  Because customer service for a company is all money going out and since they legally already have our money and our debit cards and the law says we must pay, there is no motivation to improving customer serivce.  They contract it out to the cheapest bidder, whether they are in India, US or Mexico and can't wait to make it all automated so they can stop the expensive process of having a real person answer the phone.   There's just no money in it.  You're calling to get something more from them when you've already paid for what they legally promised you.

This conversation is no longer open for comments or replies.