Viasat Vs. Hughesnet: My Experience

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  • Updated 3 weeks ago
So I just took the leap and signed up for Viasat after 2 years with Hughesnet. The last thing I wanted to do was sign another 2-year satellite internet contract but I still can't get other service and I tested out a neighbor's Viasat service and was impressed. Long story short, I'm happy with my new service so far.

Hughesnet was horrible. They lied to me about throttled speeds on the Gen5 sales call. Told me it would be up to 3 Mbps. Wrong. It never exceeded 1.4 Mbps and browsing during peak congestion (5pm - 12am) was like dialup or worse due to the ping and jitter lagging (whether throttled or full speed). I was throttled during the day, when I do most of my work from home and there is no congestion. Customer service refused to acknowledge that degradation of service was due to congestion and always required ridiculous procedures of testing speeds on a 3rd party platform and connected via ethernet. If you were throttled, forget getting help with your service's performance. Blaming my equipment when hundreds of customers complain about the exact same issues. Besides, downloading files was never the issue. It was website load times, constant delays with net handshakes, etc. 

Rant over. Viasat is consistently delivering more than the bandwidth allocated by my plan (Bronze is supposed to be 12Mbps, but usually tests around 17Mbps). Even during peak usage hours, it is delivering 10+Mbps. Streaming works better (although initial picture quality is lower than HN was but it soon clears up into good watchable quality). Websites load faster. Everything works like it seems it should and so far, the wifi router hasn't had any weird issues like the HN one did (random resets, loss of connection, DNS errors, web acceleration errors).

I'm paying $15/mo more than I was with Hughesnet but it is worth having usable internet all the time. Thanks Viasat. And to those who have complaints about Viasat-2 service: If your internet is working like mine, you don't know how good you have it until you've spent 2 years with Hughesnet! @GabeU and any other Hughesnet ppl on this forum, try out your competition and maybe you will stop evangelizing an inferior service and belittling upset HN customers over on that forum. Your awesome speed test results with HN are not the norm and I genuinely wonder if as evangelists, your traffic is prioritized like mine seemed to be anytime I complained enough.
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Ian

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Posted 4 weeks ago

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Diana, Viasat Employee

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Hello Ian,  It is refreshing and great to get a positive review of how Viasat-2 service is working for our customers.  Thank you so much for sharing your experience!  Diana
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Mark Davis

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Ian i have the same plan you have and it has been great i have been on it for about 1 month now i was with HN also they was no good i have been a Exede VIASAT Customer since 2008 i think and i have like this services all the time and since i got on VIASAT 2 now it is even better.
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Dontrellz Page

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Hello Diana
I wish we could get on the new satellite Viasat 2 in Mississippi all we knew for is poor service
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Regina

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When will the beam open in NC again?
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GabeU, Champion

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I don't belittle customers.  I refute nonsense.  Big difference.  I do, however, react to rants, raves and false accusations. 

If a customer needs help, or asks for help, I give it to the best of my ability, and reps pick up when and where I can't or don't have that ability.     

I have no reason to try the competition when my service works just fine for me.  
(Edited)
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Jim16

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It's the same old story.  A person has a bad experience with a provider and assumes everyone has a bad experience.  Most people have good service with both isp's.
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Regina

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HN told me they could not get a line of site in VA. A supervisor came out said same thing! Guess what my neighbor had them come out, and right where I told them was a clear line of site, they installed his. When the supervisor realized it was me he turned down. Shrugged his shoulders said oh well and walked away. Terrible customer service. Never again.
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fmj77

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A couple of my co-workers switched to Viasat recently after being with HN for years. They are both very satisfied with their decision.
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Jim16

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Of course.  The difference in the two sat. services are probably not really worth arguing over.  The plans and data and free zones are just a personnel preference. 
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VeteranSatUser, Champion

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I was registered in the Hughesnet board at one time, but haven't been on there in years!
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GabeU, Champion

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Unfortunately, with the new boards, you have to be a customer to be able to create an account and post.  The advantage is that it cuts WAY down on trolling and spamming, but it's unfortunate in that prospective customers can't sign in and ask questions, which I think they should be able to do.  

I think we all feel nearly the same about GetSat, but anyone can get on this board and ask questions about ViaSat, which is good.

Edit:  I should add that I was only acknowledging the limitations of the HughesNet board and not at all suggesting that's the reason you haven't been on there in years.  LOL.  
(Edited)
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GabeU, Champion

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Of course.  The difference in the two sat. services are probably not really worth arguing over.  The plans and data and free zones are just a personnel preference. 
Agreed.  And the way I look at it, the better both services are the better the competition, and that's great for all of us.  
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fmj77

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The folks I know who have switched to Viasat from HN are mainly satisfied because of more data being available to them for a similar price. None of them have mentioned that performance is any different.
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Ronald Stricklin

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Hughesnet customer service sucks. Viasat customer service sucks. As far as the service it will depend on the area you are in. Hughesnet uses more powerful compression technology. Viasat has more powerful satellites. Congestion can be and is a problem is some areas on both. Is this now the church of Viasat?
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fmj77

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I'm sort of kidding. She's an old friend who happens to be a dancer and we hung out tonight after not seeing each other for a while. Totally off topic, but oh well.
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Stephen Rice, Champion

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Was she one of Mudd's women?
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fmj77

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I wish, though she does look like one of the girls on the new Star Trek Discovery series.
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VeteranSatUser, Champion

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The trouble with tribbles!
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Jim16

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"Totally off topic, but oh well."

I don't understand what you mean?....   :-)
(Edited)