Viasat formerly Exede is a RIP off

  • 1
  • Problem
  • Updated 4 months ago
Horrible Customer Service, Lack of service. FRAUD
Photo of Ed

Ed

  • 2 Posts
  • 0 Reply Likes
  • Ripped Off.

Posted 4 months ago

  • 1
Photo of Ed

Ed

  • 2 Posts
  • 0 Reply Likes
Failure to provide acceptable service. Required to pay early cancellation fees when I didnt even receive enough service to use. I hope they like the empty box of equipment they recieve back. They didn't meet my expectations for any type of internet, so I kind i wont meet their expectations for receiving equipment back. I'm getting something for what I paid for.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2797 Posts
  • 1763 Reply Likes
I hope you like  the $350 charge for failure to return the required equipment. Happy motoring Ed.
Photo of GabeU

GabeU, Champion

  • 969 Posts
  • 597 Reply Likes
Yep.  And when you sit on your pedestal and refuse to pay for the non returned equipment, I hope you like your credit rating taking a nice hit, as well.  
Photo of Stephen Rice

Stephen Rice, Champion

  • 2237 Posts
  • 1110 Reply Likes
What do you consider acceptable service?
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3890 Posts
  • 3966 Reply Likes
Some might suggest that an attempt to withhold Viasat's property by sending back an empty box is also fraud or an attempt to defraud them of their property. Try to think through it logically...   that's a losing strategy for you on many counts. What's your defense going to be? I forgot to pack the box?

Wait for a moderator (employee) to weigh in and take their advice - we all know what's coming...  ViasatListens but I prefer to let the moderators make a direct request for that (otherwise we could just replace this community with a simple mail to link).
(Edited)
Photo of Roy Munson

Roy Munson

  • 35 Posts
  • 10 Reply Likes
Temper temper, They own the equipment do surrender it when you cancel. The company is at the mercy of the installers. At times it does appear their attitude is like it or lump it. I can't say I've been delighted with them, How ever it beats dial-up hands down. Come on guys (Wildblue)  make this client happy. Perhaps you need to create and post black listed installers. What do I click so I don't get a million replies to this comment? Thanks 
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3890 Posts
  • 3966 Reply Likes
Drop down the menu by clicking on your name in the banner at top right, click profile, click email notifications, then clear check boxes and click the save buttons as needed. Last I knew there was also a link to your profile in the email notifications - never get any here.
(Edited)
Photo of Roy Munson

Roy Munson

  • 35 Posts
  • 10 Reply Likes
THANKS very much!!
Photo of GabeU

GabeU, Champion

  • 969 Posts
  • 597 Reply Likes
Also, if you just want to not receive notifications from this particular thread, click Unfollow on the upper right of the page.  

With this said, you won't get a notification of this reply, now, if you've cleared your email from all notifications, but maybe it will be informative for others.  
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3486 Posts
  • 2024 Reply Likes
Well the weekend has arrived.

Dilly dilly!
Photo of Hfcomms

Hfcomms

  • 103 Posts
  • 142 Reply Likes
Fraud?  Rip off?
I don't know.  I've had the service for going on three years now and I'm pretty happy and I don't feel ripped off.  Either you got a bad install [possible] or you went into it without your eyes open and had unrealistic expectations.  Viasat, Hughes, your cell phone provider and/or your satellite TV provider all have contracts and terms of service you have to agree to along with a minimum obligation which in the case of satellite tv and internet is for a two year period regardless of provider.  I don't know about you but I don't jump into something without being darn sure what I am getting into.
Photo of Mike Hopson

Mike Hopson

  • 4 Posts
  • 4 Reply Likes
I started out with Wild Blue shortly after they went online. 99% of the time has been a good experience with the service. There are some installers/service folks that do not do quality work. I experienced that but in the long run everything has been OK with our service and the upgrades that have led to Viasat. 
Satellite internet is not wired internet and probably will never have wired speeds. We live in a rural area that has wired internet nearby and we can pay to have it installed for $20,000. Yup, satellite is OK with me.