Viasat data optimization (throttling) for streaming overly aggressive?

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  • Updated 4 weeks ago
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I have a new install on Viasat 2 with the 50 Plan. My SNR is 10-12. Speedtests consistently show download speeds of 65-70 but uploads almost always at 1 (a few times at 5). However, fast.com shows downloads at 1.9. Downloads on my computer are always quite fast, however streaming on my Roku, which is supposed to by "typically at 720p," is almost always at 480 on Netflix and frequently switches between 480 and 720 on Prime Video. All connections are ethernet and my Roku can do 4k on my hotspot (ethernet or wifi), so the problem is not my equipment.

On Netflix, streaming an HD or 4K (i.e. Orange is the New Black or Jessica Jones) title is almost always at 480 with a bitrate of mostly 1. The bitrate might rise to 1.67 (480) or even 2.23 (720), but usually only for a minute or two, and usually at the end of a show (i.e. the 55 minute mark of a 57 minute show). I have found exceptions - i.e. The Titan or Moon streamed mostly around 1.15 to 1.3, which Netflix showed was 720 (and it looked it - much better than 480).

Amazon Prime streaming consistently fluctuates between 480 and 720 (there is an obvious difference between the two).

Youtube is not a problem. I can generally stream 1080.

I have reported this to viasatlistens but the response did not address bitrates and they have not responded since. It is clear that my streaming problem is due to Viasat throttling as these problems are limited to streaming.

Can anyone shed light on this? Do you know what bitrate Viasat says I should be getting?
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robkunz1

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Posted 1 month ago

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VeteranSatUser, Champion

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Yes. They do throttle streaming. They do that by given you reduced speeds when stream. A gold plan should "typically" give you 720p, but as has been reported here, resolution can be all over the map with how Viasat throttles streaming.

If you want to get around this, there are methods. Just depends how many hoops you want to jump through to make it work.
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robert

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higher resolution sounds great!
until..  you realize you hit your data cap on the 6th day of the cycle and now you can't stream mp3's much less video for the rest of the month.
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Ricky Dean

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Well, I practice some control and mostly only use my 100 gigs
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robert

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Wish I could say the same. Day 19 and I've already hit my 150gb cap. Can't do squat but slow basic web browsing for 12 more days.
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robkunz1

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Are you on Viasat-2? Since you hit your soft cap, is your internet always slow? That would surprise me since I can't believe that Viasat-2 is currently ever congested.
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robert

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Nah, still on 1. Once I hit softcap I may as well not even have internet. It may run ok at 4am but it's unusable during most hours.
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Steve Frederick, Champion

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You have stated that you are on VS2 with the 50 Plan. Are you on the Bronze, Silver or Gold plan?

Bronze restricts videos to 320P, the Silver is restricted to 420P and the Gold is restricted to 720P resolutions.
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robkunz1

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50 Gold Unlimited, "HD quality typically at 720p."
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Ricky Dean

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Well depending on the plan, yeah, it should be better..   

However if you look back on the forums, you will see a very long thread on my issues with them on the over throttling and still months later will all sorts of tests, and refunds and the like, the basic end result was Viasat saying..   Well you can SUCK IT UP..  or we will break the Contract..  That was my option in the end..  

Well, not having another option,, I continue to drop a massive payment per month for having nights I cannot stream with out buffering every 30 seconds.. and just forget resolution on Netflix for me.. lol


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Ricky Dean

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LOL..  oh,,  that is untrue..    I worked with them for a long time to no avail..   

They were working on it for months to improve it.. and the Engineer I was working with, who was awesome..FYI,, but he stated they were aware of the issue..

So if they are no, the have short term memory..
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Old Labs

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Ricky Dean

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Saying Page not found??
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Old Labs

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Fixed links...

They're aware...

See Ricky's other posts in this ongoing saga regarding typically 720P

https://community.viasat.com/viasat/topics/netflix-resolution-is-really-bad

https://community.viasat.com/viasat/topics/fast-vs-all-other-speed-tes
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Old Labs

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Whether it's a widespread problem is another question, unless the philosophy is to only fix widespread problems - let's wait until it becomes a crisis, which is actually followed in some circles ;)
(Edited)